Patient Care Coordinator - Dr. Lauren Schenkel
About The Position
The Patient Care Coordinator supports patient-facing and administrative operations for Dr. Lauren Schenkel’s office at Hospital for Special Surgery. The role provides courteous, efficient service to patients and coordinates appointments, referrals, surgical scheduling, authorizations, pre-testing, documentation, billing, and chart records according to provider and office protocols. The coordinator uses electronic medical record, scheduling, billing, and office technology systems, helps maintain efficient patient flow, and assists colleagues with office operations. When covering for the Office Manager, the coordinator fulfills a lead role and may help train or cover support staff.
Requirements
- High school diploma or equivalent (G.E.D.); specialized or vocational courses may be included.
- At least 2 years of healthcare/medical secretary experience.
- Excellent verbal and written communication skills.
- Strong customer-service orientation and exceptional customer-service skills.
- Ability to follow through with tasks to completion.
- Strong organizational and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Ability to follow directions or instructions effectively and accurately.
- Ability to work collaboratively as part of a team and offer help to coworkers when needed.
- Detail-oriented approach.
- Ability to escalate issues appropriately.
- Consistently positive attitude toward work and the work environment.
- Strong computer skills.
- Knowledge of the healthcare industry, including regulations and health insurance.
- Ability to continuously stand or walk, or lift, handle, or carry materials or equipment weighing 20 to 50 pounds.
Nice To Haves
- Experience with Epic.
- Familiarity with medical terminology.
Responsibilities
- Answer phones and greet patients courteously, clearly, and efficiently.
- Communicate with patients and internal or external contacts about appointments, instructions, and follow-ups according to office protocol.
- Handle patient concerns calmly and escalate them to administrative managers or clinical staff when necessary.
- Schedule appointments and ancillary services according to provider protocols.
- Coordinate referral processes accurately and urgently.
- Coordinate surgical scheduling dates, enter them into EPIC, obtain pre-authorizations within required timelines, and confirm that required pre-testing and documentation are complete.
- Manage checkout and facilitate collection of copayments and outstanding balances as needed.
- Obtain authorizations or follow up with appropriate teams on authorization status through completion, as needed.
- Collect patient information needed for timely billing.
- Document appropriately in patient charts and communicate in writing with physicians and clinical teams.
- Scan patient records according to hospital guidelines.
- Use electronic medical records, scheduling and billing systems, Microsoft Office, and front-desk technology such as phones, scanners, copiers, and printers.
- Prioritize tasks and workload to meet patient needs and departmental goals, including call-answer rates.
- Take initiative to resolve issues, assist colleagues, adapt to workflow changes, and support team productivity.
- Fulfill a lead role when covering for the Office Manager during time off.
- Demonstrate accountability and proactively assist with training or covering support staff as needed.
Benefits
- Additional benefits consistent with the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
