Patient Services Coordinator - Dr. Starr
About The Position
The Patient Services Coordinator supports physician managed care and Physician Hospital Organization (PHO) operations. The role assists with physician managed care contract negotiations, analytics, and financial modeling; coordinates physician enrollment in managed care plans; and helps ensure managed care companies comply with negotiated contracts. The coordinator follows up on payment issues with insurance payors and serves as a liaison between physician offices and payors. The position also schedules, coordinates, and documents PHO meetings, maintains tracking logs for payor issues through resolution, and manages the PHO phone line, including responding to inquiries and urgent physician office issues. The position is regular, full-time, and on the day shift. It requires an associate degree, word-processing skills, and strong customer service experience. Healthcare-setting experience and proficiency with office productivity tools are preferred; Epic EMR proficiency is highly desirable. Work takes place in a comfortable indoor area, with frequent opportunities to move about the department and traverse the hospital campus.
Requirements
- Associate degree.
- Word-processing skills.
- Strong customer service experience.
Nice To Haves
- Bachelor’s degree.
- Experience in a healthcare setting.
- Proficiency with automated office productivity tools, such as word-processing software.
- Proficiency with Epic EMR is highly desirable.
Responsibilities
- Assist with physician managed care contract negotiations, analytics, and financial modeling.
- Coordinate physician enrollment in managed care plans.
- Ensure managed care companies comply with negotiated contracts.
- Follow up on and resolve payment issues with insurance payors.
- Act as a liaison between physician offices and insurance payors.
- Schedule, coordinate, and document PHO-related meetings.
- Create and maintain tracking logs for insurance payor issues and track accountability for closing items.
- Oversee the PHO phone line, respond to inquiries, and assist with urgent physician office issues.
- Maintain satisfactory attendance and punctuality.
- Adjust to changing situations and work assignments.
Benefits
- Additional benefits consistent with the role.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
