Care Coordinator- LPN

Right at Home Des Moines•West Des Moines, IA

13d

About The Position

Right at Home Des Moines is seeking a Care Coordinator to develop and manage client care plans, create positive client experiences, and communicate with clients, families, care partners, and referral sources. The role helps ensure safe, appropriate, and meaningful care, mentors caregivers, and supports their care delivery. The Care Coordinator is expected to maintain a calm, positive demeanor and multitask effectively in a busy office environment. The position includes conducting client and family consultations, communicating care plans, supporting scheduling and client updates, following up on satisfaction and quality concerns, maintaining accurate electronic medical records, and contributing to marketing and community activities. The Care Coordinator also participates in caregiver orientation and training, provides nurse delegation training and ongoing mentorship, conducts client visits as needed, and serves on a rotating on-call basis, including availability outside normal office hours. This is a salaried position with competitive pay based on experience. The posting lists compensation of $35.00–$40.00 per hour. Right at Home Des Moines is locally owned and operated and serves Central Iowa.

Requirements

Licensed Professional Nurse (LPN) license in good standing.
Basic office and computer skills and organizational abilities.
Excellent interpersonal relations abilities.
Excellent telephone skills.
Valid driver's license and use of an insured automobile.
Knowledge of common medical terminology.
Ability to work independently and demonstrate sound judgment.
Ability to read, write, speak, and understand English as needed for the job.
Availability for on-call duty outside normal office hours as required.

Nice To Haves

Home health experience preferred.

Responsibilities

Conduct client and family consultations to identify care needs, routines, and preferences.
Develop and manage client care plans and communicate them to clients, families, caregivers, and the Clinical Manager.
Ensure clients, families, office staff, and care partners have the information needed to support positive client experiences.
Support the Scheduling Manager in matching caregivers with clients and updating clients about schedule changes and other information.
Engage with prospective clients seeking care.
Participate in the Client Satisfaction program and identify opportunities to improve the client experience.
Serve as an on-call coordinator on a rotating basis with other office staff.
Conduct client quality calls and follow up with family members, caregivers, and others as needed.
Seek Google reviews from clients and/or their families.
Participate in marketing and community activities.
Communicate with clients, family members, care partners, and referral sources to support high-quality service.
Acknowledge, manage, and investigate client or family complaints and complete associated documentation within 48 hours.
Listen and respond to caregiver concerns, build relationships, and support caregiver retention.
Maintain complete, accurate, and timely client records in the EMR and use tags appropriately for data collection and reporting.
Maintain compliance with applicable laws, regulations, and agency policies and procedures.
Participate in orientation and training for new caregivers.
Provide nurse delegation training during new-hire onboarding and in the field based on client needs.
Provide ongoing caregiver training and mentorship and participate in the yearly skills fair.
Collaborate with office staff on tasks that support growth in the number of clients and caregivers.
Conduct introductory and supplemental client visits as needed.
Mentor caregivers and communicate opportunities to improve client experiences.
Help minimize caregiver turnover through mentoring, relationship building, and communication.