Crisis Care Coordinator

NorthKey Community Care • Covington, KY

1d • Onsite

About The Position

NorthKey Community Care is hiring an on-site Crisis Care Coordinator at its Covington, Kentucky location. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexible schedule opportunities that may include 11:00 a.m. to 7:00 p.m. or noon to 8:00 p.m.

The coordinator supports vulnerable individuals with serious mental illness, serious emotional disturbance, chronic substance addiction, or developmental and intellectual disabilities. The role promotes environmental and psychosocial health, independence, lifelong well-being, and functional status through evidence-based care coordination. It includes crisis response, care planning, client education, outreach, transition coordination, risk assessment, and collaboration with clients, families, and the care team. The coordinator also maintains required documentation, confidentiality, and compliance with organizational policies and procedures.

NorthKey Community Care has provided mental health, substance use, and developmental disabilities services in Northern Kentucky since 1966. It serves the region through locations across Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties.

Requirements

• Bachelor’s degree in an acceptable Behavioral Health field of study.
• Relevant knowledge, training, and experience in the behavioral health field.
• Good written and verbal communication skills.

Nice To Haves

• At least one year of experience in the behavioral health field is preferred.

Responsibilities

• Promote environmental and psychosocial health and maximize independence to improve and maintain lifelong well-being and functional status.
• Provide evidence-based care for complex cases involving serious mental illness, serious emotional disturbance, chronic substance addiction, or developmental and/or intellectual disability.
• Address functional challenges of individuals served.
• Identify and address risks and current or potential gaps in care to help prevent deterioration, hospitalization, emergency room visits, or loss of independence in vocational, academic, and/or social functioning.
• Complete prior authorization requests as indicated to provide necessary services.
• Participate in developing individualized interdisciplinary plans of care for individuals needing care coordination.
• Educate clients to promote improved functioning and skills development.
• Assist with crisis response, including triage calls, risk assessment, safety planning, and coordination of appropriate services.
• Arrange transportation for clients, when clinically appropriate and consistent with NorthKey policies, to appointments, court hearings, community resources, treatment services, and other necessary activities.
• Coordinate care transitions between hospitals, correctional facilities, residential settings, and community-based services.
• Provide outreach to individuals recently discharged from a hospital and/or in crisis.
• Maintain frequent contact with clients and an ongoing caseload to assess risk and connect clients with resources.
• Complete required initial, annual, and other assigned training related to care coordination and case management.
• Collaborate with other care-team members involved in each client’s case.
• Maintain HIPAA compliance and client confidentiality.
• Educate clients, families, and significant others about resources that address identified needs.
• Follow organizational policies and procedures for documentation, training, and providing appropriate and timely services.
• Contribute to a culture of safety and quality by using data to support decisions, improve services, and ensure positive outcomes.
• Perform other duties as assigned.
• Adhere to NorthKey policies and procedures and confidentiality requirements.
• Maintain accurate and punctual time reporting and use time efficiently.
• Attend internal meetings related to responsibilities and duties.
• Maintain a professional and business-like manner with internal staff, Board members, state and governmental staff, subcontractors, and vendors, and represent NorthKey professionally.

Benefits

• Paid Time Off accrued each year of employment, with two weeks in the first year.
• Nine paid holidays.
• Individual and family health insurance, individual life insurance, and other insurance plans offered.
• Health Savings Account with employer match up to $1,000, depending on plan.
• 401(k) with employer match.
• Potential eligibility for Student Loan Forgiveness through the Public Service Loan Forgiveness Program.
• Company-paid license reimbursement.
• In-service training.
• Professional liability coverage for clinical staff.
• Flexible schedule opportunities.
• Family- and team-oriented work environment.

What This Job Offers

• Job Type: Full-time