Care Coordinator - Crisis Stabilization

Hampton-Newport News Community Services Board•Hampton, VA

About The Position

The Hampton-Newport News Community Services Board is seeking a Care Coordinator to join its Regional Crisis Stabilization Center. The role helps individuals transition from crisis stabilization services to the community by coordinating care, connecting them with resources, and supporting continuity of services. Working as part of a multidisciplinary behavioral health team, the Care Coordinator collaborates with clients, families, community providers, and other professionals to identify needs, coordinate services, and support positive outcomes. The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test, and employment reference checks.

Requirements

Master's Degree in Human Services.
One year of experience providing service collaboration and coordination, psychoeducation, and behavioral health skills training to the client population assigned.
Must be registered with the Board of Counseling to practice as a QMHP, or register as a QMHP-Trainee within 30 days of employment.
Must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test, and employment reference checks.

Responsibilities

Coordinate referrals, discharge planning, aftercare services, and transitions of care.
Connect individuals with appropriate behavioral health, medical, social, and community-based resources.
Provide case management services, including assistance with benefits and other supportive service applications.
Develop individualized service plans and maintain timely, accurate electronic health record documentation.
Collaborate with internal teams and community providers to promote continuity of care.
Review pre-screening evaluations and assist in determining the appropriateness of referrals for crisis stabilization services.
Provide direct support and crisis intervention while advocating for client needs and maintaining confidentiality.