Crisis Care Consultant

Centerstone•Alton, IL

About The Position

This position is part of a 24/7/365, high-volume, suicide-prevention-focused call team. The Crisis Care Consultant provides brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals experiencing an acute mental health crisis. The role is described as an opportunity for recent graduates to support others with compassion as part of a dynamic crisis-care team. The consultant also conducts outreach calls to individuals assessed by mobile crisis, promotes safety, meets applicable ethical and clinical standards, and contributes to team training, quality assurance, and administrative work as needed. Work schedules listed include several shift options.

Requirements

Bachelor’s degree in Behavioral Science, Psychology, Social Work, or a related field, or Certified Peer Recovery Specialist certification.
Effectively communicate through written, verbal, in-person, and virtual methods.
Demonstrate knowledge and competency in service linkage and referrals for programs, services, and community resources.

Nice To Haves

One year of experience preferred.

Responsibilities

Provide telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.
Conduct outreach calls to individuals assessed by mobile crisis to promote safety.
Meet ethical and clinical standards in compliance with accreditation requirements.
Attend team meetings, in-service training, supervision, and other quality assurance training.
Demonstrate high-level customer service and professional etiquette.
Provide service linkage and referrals to programs, services, and community resources.
Promote cooperation and collaboration with cross-functional departments, community agencies, hospitals, mental health consumers, and the public.
Assist with administrative tasks as needed.