Crisis Care Shift Supervisor

DETROIT WAYNE Integrated HEALTH Network•Detroit, MI

1d•Onsite

About The Position

Under the general supervision of the Crisis Care Center – Site Director, the Crisis Care Shift Supervisor provides general supervision and monitoring across Crisis Care Center locations and clinical support to clients. The role supervises onsite team members, oversees daily operations, workflows, and guest visits, and supports staff development through coaching and role modeling. It also provides clinical assessment, treatment planning, counseling, education, crisis response, referrals, and care transitions for participants. The supervisor works with the Site Director and Unit Administrator to meet quality, compliance, and service deliverables and to address personnel matters. The position is based at the DWIHN Crisis Care Center and involves working with people experiencing mental health or substance abuse crises. Crisis Care Operations operates 24/7, and candidates must be able to work a flexible schedule.

Requirements

Master’s degree from a recognized college or university in Human Services, Social Services, Nursing, Public Health, Public Administration, Healthcare Administration, Health Management, Psychology, Counseling, Social Work, or a related field; a bachelor’s degree is accepted for Nursing.
Five years of full-time paid professional experience in a human service, social service, mental health, or behavioral health setting.
Two years of full-time paid professional experience in crisis services.
Two years of full-time paid professional experience as an executive, administrator, manager, or supervisor in a human service, social service, mental health, or behavioral health setting.
Valid State of Michigan clinical licensure as an RN, LMSW, LMHC, LPC, LLP, or PhD; a limited license is accepted.
Valid State of Michigan driver’s license with a safe and acceptable driving record.
Knowledge of DWIHN policies, procedures, practices, provider network, and community resources.
Knowledge of the Michigan Mental Health Code, MDHHS requirements, relevant federal regulations, and the Michigan Medicaid Provider Manual.
Knowledge of behavioral and mental health principles and practices, crisis operations and center management, Crisis Center programs, and adult continuums of care and services.
Knowledge of MHWIN, the LOCUS model, clinical care processes, behavioral health screening and assessment tools, diagnostic systems and codes, medical necessity criteria, ASAM criteria, and relevant confidentiality and service-provision regulations.
Supervisory, management, team leadership, training, people management, project management, coaching, conflict resolution, assessment, evaluation, organizational, planning, decision-making, interpersonal, customer service, communication, active listening, teaching, team-building, and relationship-building skills.
Computer skills, including Word, Excel, Access, PowerPoint, Outlook, and Teams.
Ability to communicate orally and in writing, work effectively with others, serve a diverse population, and exercise judgment and reasoning.
Ability to work a flexible schedule.

Responsibilities

Serve as the onsite immediate supervisor for team members through role modeling, coaching, and assisting the unit.
Oversee daily operations.
Build healthy partnerships with stakeholders.
Monitor and oversee workflows and guest visits at the DWIHN Crisis Care Center.
Support and develop staff by modeling position functions.
Ensure services and linkages are provided for ongoing recovery and treatment services.
Serve as the mental health professional for individuals until they are enrolled in services at other community agencies.
Determine provisional diagnoses, obtain documentation of medical necessity, and submit service authorizations.
Conduct clinical assessments and develop treatment plans.
Assess individuals’ needs and provide appropriate support and referrals.
Provide short- and long-term recovery-oriented therapeutic counseling and education individually or in groups.
Provide family education and counseling.
Complete required clinical documentation.
Facilitate recovery education courses.
Provide crisis management services and respond to urgent or emergent participant needs.
Implement transition and discharge care plans in partnership with participants.
Work with the Site Director and Unit Administrator to ensure quality, compliance, and deliverables are met.
Work with the Site Director and Unit Administrator regarding personnel matters.
Perform related duties as assigned.