Crisis Care Coordinator

NorthKey Community Care • Covington, KY

2d • Onsite

About The Position

NorthKey Community Care is hiring a Crisis Care Coordinator at its Covington, Kentucky location. This is an on-site position, generally scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m., with flexible schedule opportunities that may include 11:00 a.m. to 7:00 p.m. or 12:00 p.m. to 8:00 p.m.

The coordinator provides care coordination and crisis support to vulnerable individuals, including people with serious mental illness, serious emotional disturbance, chronic substance addiction, or developmental and/or intellectual disabilities. The role promotes environmental and psychosocial health, supports independence and functioning, helps identify and address risks and gaps in care, and coordinates services with clients, families, and other care-team members.

NorthKey Community Care has served Northern Kentucky since 1966, providing mental health, substance use, and developmental disabilities services across the region. Its mission is to transform lives and communities through excellence in these services.

Requirements

• Bachelor’s degree in an acceptable Behavioral Health field of study.
• Relevant knowledge, training, and experience in the behavioral health field.
• Good written and verbal communication skills.

Nice To Haves

• At least one year of experience in the behavioral health field is preferred.

Responsibilities

• Promote environmental and psychosocial health and maximize independence to support lifelong well-being and functional status.
• Provide evidence-based care for complex cases involving serious mental illness, serious emotional disturbance, chronic substance addiction, or developmental and/or intellectual disability.
• Address functional challenges of individuals served.
• Identify and address risks and current or potential gaps in care to help prevent deterioration, hospitalization, emergency room visits, or loss of vocational, academic, or social functioning.
• Complete prior authorization requests as needed to provide services.
• Participate in developing individualized interdisciplinary plans of care for people needing care coordination.
• Educate clients to promote improved functioning and skills development.
• Assist with crisis response, including triage calls, risk assessment, safety planning, and coordination of appropriate services.
• Arrange transportation when clinically appropriate and consistent with NorthKey policies to support access to appointments, court hearings, community resources, treatment, and other necessary activities.
• Coordinate care transitions between hospitals, correctional facilities, residential settings, and community-based services.
• Provide outreach to individuals recently discharged from the hospital and/or experiencing a crisis.
• Maintain frequent client contact and an ongoing caseload to assess risk and connect clients with resources.
• Complete assigned initial, annual, and other mandatory care coordination and case management training.
• Collaborate with other members of the care team involved in each client's case.
• Maintain HIPAA compliance and client confidentiality.
• Educate clients, families, and significant others about resources addressing identified needs.
• Follow organizational policies and procedures for documentation, training, and timely, appropriate client services.
• Use data to support decision-making, improve services, and contribute to safety, quality, and positive outcomes.
• Adhere to NorthKey policies and procedures, protect client confidentiality, and maintain accurate, punctual time reporting.
• Attend internal meetings related to responsibilities and duties.
• Maintain a professional, business-like manner with internal staff, Board members, government staff, subcontractors, and vendors, and represent NorthKey professionally.
• Perform other duties as assigned.

Benefits

• Paid time off accrued each year of employment, including two weeks in the first year.
• Nine paid holidays.
• Individual and family health insurance, individual life insurance, and other insurance plans offered.
• Health savings account with employer match up to $1,000, depending on plan.
• 401(k) with employer match.
• Potential eligibility for Public Service Loan Forgiveness.
• Company-paid license reimbursement.
• In-service training.
• Professional liability coverage for clinical staff.
• Flexible schedule opportunities.

What This Job Offers

• Job Type: Full-time