"Patient Care Coordinator (West Lebanon, NH) Future Opportunities"

Starkey Canada•Lebanon, NH

1d•$16 - $21

About The Position

This posting is intended to connect with candidates interested in future opportunities at the West Lebanon clinic; it is not associated with a currently available position. Applicants may be considered as openings arise, and recruiting may contact candidates if a suitable opportunity becomes available. The role is an employment opportunity with Northland Hearing Centers, Inc. (Starkey Retail), a wholly owned subsidiary of Starkey Laboratories, Inc. The Patient Care Coordinator (PCC) is the face of the clinic and guides patients throughout their hearing-care journey. The role provides a professional, welcoming front-office experience and supports clinic operations by managing schedules, patient accounts and records, retention efforts, outreach, and special events. The PCC is an essential member of the Clinic Team and helps steward clinic resources. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. The work takes place under standard office conditions and uses standard office equipment. The stated annual hourly rate is $16.29–$21.20 per hour; actual starting pay may depend on geography or market, skills, education, experience, and other qualifications. Starkey Retail positions are covered by Northland Hearing Centers, Inc.’s benefit and compensation programs.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to manage confidential information with complete discretion.
Ability to organize and multitask.
Problem-solving skills.
Good communication and interpersonal skills.
Strong desire to learn and a positive outlook.
Ability to pass a basic computer assessment during an in-person interview.

Nice To Haves

One to two years of experience in a customer service or retail position.
Proficient computer skills and experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems.
Industry familiarity.

Responsibilities

Receive patients according to company standards, greet them, offer assistance and refreshments, answer phones using the standard greeting and phone script, and make same-day follow-up calls to new patients and patients who did not attend or cancelled appointments.
Provide a concierge-level front-office experience by keeping the office neat, clean, and current; preparing refreshments; reviewing charts for upcoming appointments; leading the daily Morning Huddle; administering intake forms; updating the patient management system as needed; and participating in patient education when needed.
Manage the patient schedule by scheduling and confirming appointments, entering appointment outcomes within 24 hours, accommodating same- or next-day new patients through strategic scheduling, and preparing schedules for daily opportunities and special events.
Manage patient accounts receivable, deposits, and inventory by tracking orders, sales, and payments in patient management software; following purchasing and inventory guidelines; maintaining the cash till; making bank deposits; reconciling deposits daily and reporting weekly; collecting insurance information; requesting benefit verification; submitting insurance billing requests; monitoring claims; and completing monthly reporting.
Support practice growth through patient contact, outreach, and retention marketing, including scheduling follow-up appointments, knowing the clinic and regional marketing event calendar, making follow-up calls for remarketing outreach and campaign reports, maintaining accurate patient record classifications, and preparing for and participating in special events.
Maintain day-to-day operational procedures, office supplies, organization, and patient files according to company standards.
Follow HIPAA guidelines and protect patient privacy.
Perform other duties and responsibilities as assigned.