Dental Patient/Treatment Coordinator - Future Opportunities

Riccobene Associates Family Dentistry•Garner, NC

12d•Onsite

About The Position

The Dental Patient/Treatment Coordinator is the first point of contact for patients and helps create a positive, organized experience throughout their visit. This in-person front-office role manages check-in and check-out, scheduling, insurance verification, treatment-plan and cost discussions, payment collection, and accurate patient records. The coordinator works closely with the clinical team, protects patient privacy, and helps patients understand their benefits and confidently proceed with care. Regular, predictable, on-time attendance for the full scheduled shift is an essential function of the job. The hiring process includes a short video interview, followed by an in-office interview and working interview. The employer contacts prior employers for references, including questions about attendance, dependability, and teamwork; applicants should be prepared to provide at least two supervisor references. Offers are contingent on satisfactory reference and background checks. New team members complete a 90-day introductory period.

Requirements

At least 1 to 2+ years of dental front-office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Regular, predictable, on-time attendance for the full scheduled shift.
Ability to communicate professionally and warmly with patients, including during busy or stressful situations.
Ability to discuss costs and request payment clearly and confidently.
Attention to detail when handling insurance, payments, and patient information.
Ability to meet the stated physical requirements with or without reasonable accommodation: sit or stand at a front desk workstation for extended periods; use a computer, keyboard, and multi-line phone throughout the shift; speak and hear clearly; see clearly at close range; move between the front desk, lobby, and operatories; and lift and carry office supplies up to 15 pounds.
Provide at least two supervisor references; offers are contingent on satisfactory reference and background checks.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new-patient calls into scheduled appointments.
Manage the schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure each patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Maintain complete and accurate patient records, forms, and account notes.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.
Maintain professional appearance and personal hygiene standards appropriate for close patient contact.