Dental Patient/Treatment Coordinator - Future Opportunities in Triangle Area
About The Position
The Dental Patient/Treatment Coordinator is the first point of contact for patients and supports a positive, efficient experience throughout their visit. This in-person front office role manages patient check-in and check-out, phones, appointment scheduling, insurance verification, treatment-plan discussions, payment collection, and patient records. The coordinator helps patients understand coverage, fees, and payment options, keeps the provider schedule filled, and ensures each patient leaves with a next visit booked. The role requires reliable attendance for the full scheduled shift, a professional and welcoming manner, attention to detail, and effective coordination with the clinical team while protecting patient privacy and following HIPAA requirements. The position includes a hiring process with a short video interview, an in-office interview and working interview, reference and background checks, and a 90-day introductory period for new team members.
Requirements
- At least 1 to 2+ years of dental front office experience.
- Experience verifying dental insurance and explaining benefits to patients.
- Experience presenting treatment plans and collecting patient payments.
- Experience scheduling and confirming appointments and managing a provider schedule.
- Working knowledge of dental terminology and procedure codes.
- Strong phone, computer, and typing skills.
- Reliable, predictable, and on-time attendance for the full scheduled shift.
- Ability to remain calm, friendly, and professional under pressure.
- Clear and confident communication about costs and payment collection.
- Attention to detail when handling insurance, payments, and patient information.
- Professional appearance and personal hygiene appropriate for close patient contact.
- Ability to meet the listed physical requirements, with or without reasonable accommodation.
Nice To Haves
- Experience with Denticon practice management software.
- Bilingual English/Spanish.
Responsibilities
- Greet patients and manage check-in and check-out accurately and efficiently.
- Answer phones promptly and schedule appointments for new patients.
- Maintain the provider schedule by filling openings and cancellations and working recall and unscheduled treatment lists.
- Confirm upcoming appointments by phone and text to reduce no-shows.
- Ensure patients leave with their next appointment scheduled.
- Verify insurance eligibility and benefits before appointments and explain coverage to patients.
- Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
- Collect copayments and balances at the time of service and post payments accurately.
- Maintain complete and accurate patient records, forms, and account notes.
- Coordinate with the clinical team to support smooth handoffs and follow-through.
- Protect patient privacy and follow HIPAA requirements.
Benefits
- Medical, dental, and vision coverage
- Paid time off
- 401(k)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
