Dental Patient/Treatment Coordinator - Future Opportunities in Triangle Area
About The Position
The Dental Patient/Treatment Coordinator is the first point of contact for patients and helps ensure a positive, organized experience throughout their visit. This in-person role manages front-desk operations, supports a full provider schedule, helps patients understand insurance coverage and treatment costs, and makes sure patients leave with their next appointment booked. The coordinator works closely with the clinical team, maintains accurate records and payments, and protects patient privacy in accordance with HIPAA requirements. Reliable, predictable, on-time attendance for the full scheduled shift is an essential function of the job.
Requirements
- At least 1 to 2+ years of dental front-office experience.
- Experience verifying dental insurance and explaining benefits to patients.
- Experience presenting treatment plans and collecting patient payments.
- Experience scheduling and confirming appointments and managing a provider schedule.
- Working knowledge of dental terminology and procedure codes.
- Strong phone, computer, and typing skills.
- Reliable, predictable, on-time attendance for the full scheduled shift.
- Ability to communicate warmly and professionally, remain calm under pressure, and work as part of a team.
- Comfort discussing costs and clearly requesting payment.
- Attention to detail when handling insurance, payments, and patient information.
- Professional presentation, hygiene, grooming, and dress appropriate for patient contact.
- Ability to meet the listed physical requirements with or without reasonable accommodation, including extended sitting or standing, frequent computer and phone use, clear communication, close-range vision, moving around the office, and lifting and carrying office supplies up to 15 pounds.
- Provide at least two supervisor references; prior employers will be contacted about attendance, dependability, and teamwork.
- Satisfactory reference and background checks are required for an offer.
Nice To Haves
- Experience with Denticon practice management software.
- Bilingual English/Spanish.
Responsibilities
- Greet patients and manage check-in and check-out accurately and efficiently.
- Answer phones promptly and convert new-patient calls into scheduled appointments.
- Build and maintain the schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
- Confirm upcoming appointments by phone and text to reduce no-shows.
- Ensure each patient leaves with their next appointment scheduled.
- Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
- Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
- Collect copays and balances at the time of service and post payments accurately.
- Keep patient records, forms, and account notes complete and accurate.
- Coordinate with the clinical team to ensure smooth handoffs and follow-through.
- Protect patient privacy and follow HIPAA requirements.
Benefits
- Medical, dental, and vision coverage
- PTO
- 401(k)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
