Dental Patient/Treatment Coordinator - Future Opportunities in Triangle Area

Riccobene Associates Family Dentistry•Clayton, NC

7h•Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients and manages front-office interactions throughout their visit. The role is responsible for welcoming patients, handling check-in and check-out, answering calls and scheduling appointments, maintaining and protecting the provider schedule, and ensuring patients leave with their next visit booked. The coordinator verifies dental insurance benefits, explains coverage and costs, presents treatment plans and payment options, collects and posts payments, and keeps patient records accurate. The position coordinates with the clinical team and protects patient privacy in accordance with HIPAA requirements. This is an in-person role requiring reliable, predictable, on-time attendance for the full scheduled shift. The successful candidate is warm and professional, remains calm under pressure, communicates openly, takes ownership of scheduling, is comfortable discussing costs and collecting payments, and maintains a professional appearance. The role requires meeting the listed physical requirements with or without reasonable accommodation. The hiring process includes a self-paced short video interview followed by an in-office interview and working interview. The employer contacts prior employers for references, including questions about attendance, dependability, and teamwork, and requires at least two supervisor references. Offers are contingent on satisfactory reference and background checks. New team members complete a 90-day introductory period.

Requirements

At least 1 to 2+ years of dental front-office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, regular, predictable, on-time attendance for the full scheduled shift.
Ability to work in person and remain engaged and attentive to patients.
Ability to stay calm, friendly, and professional under pressure.
Team-oriented approach, open communication, and willingness to help the office succeed.
Comfort discussing costs and clearly requesting payment.
Ownership of schedule openings and ensuring patients leave with appointments.
Attention to detail with insurance, payments, and patient information.
Professional dress, grooming, hygiene, and appearance appropriate for close patient contact.
Ability to meet the physical requirements with or without reasonable accommodation, including extended sitting or standing, frequent use of a computer, keyboard, and multi-line phone, clear speech and hearing, close-range vision, moving around the office, and lifting and carrying office supplies up to 15 pounds.
Provide at least two supervisor references; offers are contingent on satisfactory reference and background checks.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients warmly and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new-patient calls into scheduled appointments.
Build and protect the schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure each patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to support smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.