Dental Patient/Treatment Coordinator - Future Opportunities

Riccobene Associates Family Dentistry•Garner, NC

10d•Onsite

About The Position

The Dental Patient/Treatment Coordinator is the first point of contact for patients and helps ensure a positive, well-organized patient experience. This in-person front-office role manages patient check-in and check-out, phone inquiries, scheduling, appointment confirmations, insurance verification, treatment-plan and cost discussions, payment collection, recordkeeping, and coordination with the clinical team. The coordinator is expected to maintain a full schedule, help patients understand their benefits and costs, and ensure they leave with their next appointment booked. Regular, predictable, on-time attendance for the full scheduled shift is an essential function. The role requires a warm, professional presence, composure under pressure, teamwork, comfort discussing costs and collecting payments, attention to detail, and professional presentation. The position includes a 90-day introductory period. The hiring process includes a short video interview, an in-office interview and working interview, reference checks that address attendance, dependability, and teamwork, and satisfactory background and reference checks as conditions of an offer.

Requirements

At least 1 to 2+ years of dental front-office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Regular, predictable, on-time attendance for the full scheduled shift.
Ability to work in person and maintain a warm, attentive, professional demeanor.
Ability to remain calm, friendly, and professional under pressure and to work collaboratively with the team.
Comfort discussing costs and clearly requesting payment.
Strong attention to detail when handling insurance, payments, and patient information.
Ability to meet the stated physical requirements with or without reasonable accommodation: sit or stand at a front-desk workstation for extended periods; use a computer, keyboard, and multi-line phone throughout the shift; speak and hear clearly; see close-range materials; move between the front desk, lobby, and operatories; and lift and carry office supplies up to 15 pounds.
At least two supervisor references must be provided; offers are contingent on satisfactory reference and background checks.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phone calls promptly and convert new-patient inquiries into scheduled appointments.
Maintain the provider schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure each patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and comply with HIPAA requirements.
Maintain a professional appearance and personal hygiene appropriate for close patient contact.