Dental Patient/Treatment Coordinator - Future Opportunities in Triangle Area

Riccobene Associates Family Dentistry•Raleigh, NC

11d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps ensure they understand their benefits, costs, and care options and leave with their next visit scheduled. This is an in-person front-office role requiring reliable, predictable, on-time attendance for the full scheduled shift, a positive and professional manner under pressure, and ownership of a full schedule. The coordinator works closely with the clinical team and protects patient privacy in accordance with HIPAA requirements. The role includes greeting patients and managing check-in and check-out; answering phones and scheduling new patients; filling openings and cancellations; managing recall and unscheduled treatment lists; and confirming appointments by phone and text. The coordinator verifies insurance eligibility and benefits, explains coverage, presents treatment plans and discusses fees, estimates, and payment or financing options, collects and posts payments, and maintains accurate patient records and account notes. Physical requirements include extended periods at a front-desk workstation, frequent computer and phone use, communication with patients, close-range viewing of documents and screens, movement around the office, and carrying office supplies up to 15 pounds. The hiring process includes a self-recorded video interview, an in-office interview and possibly a working interview, reference and background checks, and a 90-day introductory period for new team members.

Requirements

At least 1 to 2+ years of dental front-office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Ability to sit or stand at a front-desk workstation for extended periods.
Ability to use a computer, keyboard, and multi-line phone throughout the shift.
Ability to speak and hear clearly to communicate with patients in person and by phone.
Ability to see clearly at close range to read screens, forms, and insurance documents.
Ability to move between the front desk, lobby, and operatories throughout the day.
Ability to lift and carry office supplies up to 15 pounds.
Reliable, predictable, on-time attendance for the full scheduled shift.
Professional presentation, including appropriate grooming and personal hygiene.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients warmly and manage check-in and check-out accurately and efficiently.
Answer phones promptly and schedule appointments for new patients.
Manage the schedule by filling openings and cancellations and working recall and unscheduled treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure every patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to support smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.
Maintain regular, predictable, on-time attendance for the full scheduled shift.
Maintain a professional appearance and personal hygiene appropriate for close patient contact.