Dental Patient Future Opportunities in Rocky Mount
About The Position
The Patient Coordinator is the first point of contact for patients and supports the practice’s front desk operations. This in-person role manages patient check-in and check-out, phones, appointment scheduling, insurance verification, treatment plan and payment discussions, and accurate patient records. The coordinator helps patients understand benefits and costs, supports their decisions about care, and ensures they leave with their next visit booked. The role requires reliable, on-time attendance for the full scheduled shift, a warm and professional manner, composure under pressure, teamwork, confidence discussing costs and collecting payments, strong schedule ownership, attention to detail, and professional presentation. Essential physical tasks include working at a front desk workstation, using a computer and multi-line phone, communicating with patients, reading screens and documents, moving among the front desk, lobby, and operatories, and carrying office supplies up to 15 pounds. The hiring process includes a short video interview, followed by an in-office interview and working interview. Prior employers will be contacted for references, including questions about attendance, dependability, and teamwork; candidates should provide at least two supervisor references. Offers are contingent on satisfactory reference and background checks. New team members complete a 90-day introductory period.
Requirements
- At least 1 to 2+ years of dental front office experience.
- Experience verifying dental insurance and explaining benefits to patients.
- Experience presenting treatment plans and collecting patient payments.
- Experience scheduling and confirming appointments and managing a provider schedule.
- Working knowledge of dental terminology and procedure codes.
- Strong phone, computer, and typing skills.
- Reliable, predictable, on-time attendance for the full scheduled shift.
- Ability to sit or stand at a front desk workstation for extended periods.
- Ability to use a computer, keyboard, and multi-line phone throughout the shift.
- Ability to speak and hear clearly to communicate with patients in person and by phone.
- Ability to see clearly at close range to read screens, forms, and insurance documents.
- Ability to move between the front desk, lobby, and operatories throughout the day.
- Ability to lift and carry office supplies up to 15 pounds.
- Maintain professional appearance, grooming, hygiene, and dress standards appropriate for close patient contact.
Nice To Haves
- Experience with Denticon practice management software.
- Bilingual English/Spanish.
Responsibilities
- Greet patients and manage check-in and check-out accurately and efficiently.
- Answer phones promptly and convert new-patient calls into scheduled appointments.
- Maintain the schedule by filling openings and cancellations and working recall and unscheduled treatment lists.
- Confirm upcoming appointments by phone and text to reduce no-shows.
- Ensure every patient leaves with their next appointment scheduled.
- Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
- Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
- Collect copays and balances at the time of service and post payments accurately.
- Keep patient records, forms, and account notes complete and accurate.
- Coordinate with the clinical team to ensure smooth handoffs and follow-through.
- Protect patient privacy and follow HIPAA requirements.
Benefits
- Medical, dental, and vision benefits.
- PTO.
- 401(k).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
