Dental Patient Future Opportunities in Rocky Mount
About The Position
The Patient Coordinator is an in-person front-desk role responsible for creating a positive patient experience while managing the practice’s schedule and administrative workflows. The coordinator welcomes patients, handles check-in and check-out, responds to calls, schedules and confirms appointments, and makes sure patients leave with their next visit booked. They help patients understand insurance benefits, treatment costs, and payment or financing options, and collect and post payments accurately. The role also maintains complete patient records, coordinates handoffs with the clinical team, and protects patient privacy in accordance with HIPAA requirements. The position requires dependable, punctual attendance for the full scheduled shift, a professional and positive manner under pressure, teamwork, attention to detail, and confidence discussing costs and payments. The coordinator maintains professional grooming and dress standards appropriate for close patient contact. New team members complete a 90-day introductory period. The hiring process includes a short video interview, followed by an in-office interview and potentially a working interview; references and background checks are required for an offer.
Requirements
- At least 1 to 2+ years of dental front-office experience.
- Experience verifying dental insurance and explaining benefits to patients.
- Experience presenting treatment plans and collecting patient payments.
- Experience scheduling and confirming appointments and managing a provider schedule.
- Working knowledge of dental terminology and procedure codes.
- Strong phone, computer, and typing skills.
- Ability to sit or stand at a front-desk workstation for extended periods.
- Ability to use a computer, keyboard, and multi-line phone throughout the shift.
- Ability to speak and hear clearly to communicate with patients in person and by phone.
- Ability to see clearly at close range to read screens, forms, and insurance documents.
- Ability to move between the front desk, lobby, and operatories throughout the day.
- Ability to lift and carry office supplies up to 15 pounds.
- Ability to maintain professional appearance and personal hygiene standards appropriate for close patient contact.
Nice To Haves
- Experience with Denticon practice management software.
- Bilingual English/Spanish.
Responsibilities
- Greet patients and accurately and efficiently manage check-in and check-out.
- Answer phones promptly and schedule appointments for new patients.
- Manage the schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
- Confirm upcoming appointments by phone and text to reduce no-shows.
- Ensure patients leave with their next appointment scheduled.
- Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
- Present treatment plans and discuss fees, insurance estimates, payment options, and financing options.
- Collect copays and balances at the time of service and post payments accurately.
- Maintain complete and accurate patient records, forms, and account notes.
- Coordinate with the clinical team to ensure smooth handoffs and follow-through.
- Protect patient privacy and follow HIPAA requirements.
- Attend work regularly, predictably, and on time for the full scheduled shift.
- Maintain professional hygiene, grooming, and dress standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
