Car Wash Manager Jobs

About The Position

Requirements

• Prior experience leading people.
• Ability to hold a team to standards and take ownership of outcomes.
• Problem-solving ability, including diagnosing issues, making confident decisions, and following through.
• Ability to develop and support others.
• Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

• Prior management or supervisory experience.

Responsibilities

• Assist with onboarding team members and ensuring they understand company values, site procedures, and role expectations.
• Guide and support team members to help them improve and succeed.
• Support scheduling and shift management to maintain adequate staffing and a fair workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Identify training needs and coordinate development opportunities.
• Welcome customers and answer questions about services, memberships, and promotions.
• Resolve customer concerns promptly and escalate issues to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to support customer engagement, retention, and sales.
• Monitor the site for opportunities to improve the customer experience and share feedback with the Site Leader.
• Check equipment daily, report issues to the Site Leader, and follow safety protocols.
• Assist with routine cleaning and maintenance to uphold quality standards.
• Monitor supply inventory and communicate restocking needs to the Site Leader.
• Identify operational challenges and suggest improvements to daily operations.
• Assist with upselling services or products and support site sales goals.
• Support site promotions and marketing initiatives.
• Track sales activity and provide feedback on revenue opportunities.
• Make timely decisions, suggest practical solutions, and collaborate with team members to address operational challenges.