Assistant Site Manager

Whistle Express Car Wash • Lexington, KY

7d • $14 - $18

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly. The role focuses on developing and supporting the team, delivering a strong customer experience, solving problems in real time, and maintaining operational standards. It is presented as a development path toward becoming a Site Manager; many Whistle Express Site Managers began in this role.

Requirements

• Previous experience leading people and holding a team to standards.
• Ability to take ownership of outcomes and drive results.
• Problem-solving skills, including diagnosing issues, making confident decisions, and following through.
• Ability to develop and support the growth of team members.
• Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

• Prior management or supervisory experience is preferred.

Responsibilities

• Assist in onboarding team members and helping them understand company values, site procedures, and role expectations.
• Guide and support team members, identify training needs, and coordinate development opportunities.
• Support scheduling and shift management to maintain adequate staffing and a fair workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Greet customers and answer questions about services, memberships, and promotions.
• Resolve customer concerns promptly and escalate issues to the Site Leader when necessary.
• Promote unlimited wash memberships and other services, and assist with upselling to support sales goals and customer retention.
• Monitor the site for opportunities to improve the customer experience and share feedback with the Site Leader.
• Check equipment daily, report issues, follow safety protocols, and help team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standards.
• Monitor supply inventory and communicate restocking needs to the Site Leader.
• Identify operational challenges, suggest improvements, and make informed decisions to minimize disruptions.
• Support site promotions and marketing initiatives, track sales activity, and provide feedback on revenue opportunities.
• Collaborate with team members to address challenges and improve site performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed