Assistant Site Manager

DoorDash • Saint Paul, MN

2d

About The Position

The Assistant Site Manager works within a 5,000–15,000-square-foot DashMart local-fulfillment center and assists in leading the local warehouse operating team. In some locations, the role may include preparing food in a light-prep kitchen. The Assistant Site Manager helps the Site Manager maintain high quality for customers and leads hourly Operations Associates and Shift Leads with a focus on inclusion, employee development, safety, and site performance.

The role is responsible for driving results in one or more focus areas or a specific shift. It uses scheduling, inventory-management processes, data analysis, and operational best practices to meet performance targets. The Assistant Site Manager also makes recommendations and takes action on resource allocation, workflow, warehouse organization, and cross-functional support, and may lead process-improvement projects. Customer experience is a key priority, measured in part by order accuracy and fulfillment speed.

Requirements

• At least 3 years of experience in Operations, Warehouse Logistics, Customer Service, Retail Management, Fulfillment, or a related field.
• At least 1 year of experience managing a team.
• Experience managing high-performance teams of 5 or more employees, with successful performance and employee-development outcomes.
• Experience using Excel or Google Sheets to analyze data, including basic formulas and pivot tables.
• Flexibility to work a schedule that includes regularly scheduled late-night and weekend hours.

Responsibilities

• Lead hourly Operations Associates and Shift Leads with compassion and a commitment to inclusivity.
• Hire, coach, and develop high-performing team members and build a safety-first culture.
• Help the team navigate new initiatives and growth projects as a change agent for the site.
• Handle onsite escalations, coordinating with cross-functional partners as needed.
• Drive results in assigned focus areas or shifts and meet performance targets through effective scheduling.
• Execute inventory-management processes and deploy operational best practices from across the network.
• Analyze data and recommend or execute actions regarding resource allocation, workflow, warehouse organization, and engagement of cross-functional partners.
• Lead process-improvement projects as needed.
• Coach and empower the team to deliver a high-quality customer experience, including strong order accuracy and fulfillment speed.
• Work with central teams, including inventory and training, to ensure the team has the tools and resources needed.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation for salaried roles
• 80 hours of paid sick time per year for salaried roles
• Accrued vacation for hourly roles
• Accrued paid sick time for hourly roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed