Assistant Site Manager

Whistle Express Car Wash•Maxwell, TX

9d•Onsite

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly. This role develops and supports the team, helps deliver a strong customer experience, solves operational problems, and upholds site standards. It is positioned as a development opportunity for future Site Managers. The role involves supporting team onboarding, scheduling, training, and team culture; assisting customers and promoting memberships and services; checking equipment, supporting safety, cleaning and maintenance, and monitoring supplies; and contributing to sales goals and operational improvements. The Assistant Site Manager makes practical decisions to minimize disruptions and escalates issues to the Site Leader when needed.

Requirements

Prior experience leading people and holding a team to standards.
Ability to take ownership of outcomes and drive results.
Problem-solving ability, including diagnosing issues, making decisions confidently, and following through.
Ability to develop and support other people.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience is preferred.

Responsibilities

Assist in onboarding team members and explain company values, site procedures, and role expectations.
Guide and support team members, identify training needs, and coordinate development opportunities.
Support scheduling and shift management to maintain adequate staffing and a fair workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Greet customers and answer questions about services, memberships, and promotions.
Address customer concerns and escalate issues to the Site Leader when necessary.
Promote unlimited wash memberships and other services, and assist with upselling to support sales goals.
Monitor customer experience and provide feedback or suggestions to the Site Leader.
Check equipment daily and report issues to the Site Leader.
Follow safety protocols and help team members maintain safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supply inventory and communicate restocking needs to the Site Leader.
Identify operational challenges, suggest improvements, and make decisions to keep daily operations on track.
Support site promotions and marketing initiatives.
Track sales activity and provide feedback on opportunities to increase revenue.
Collaborate with team members to address challenges and improve site performance.