Assistant Site Manager

Ricoh • Warren, MI

2d

About The Position

The Assistant Site Manager is accountable for the daily operations of a small site and serves as a go-to person for a small team. The role reports and escalates facility-related issues to assigned leadership, helps maintain acceptable profit levels, and ensures customer service expectations are met. The position performs contracted office services, which may include Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. At sites without an assigned Site Manager, the Assistant Site Manager is the on-site point person for customer issues and contract compliance.

The role oversees day-to-day site services and workflow, supports and trains staff, communicates with customers and internal teams, and tracks compliance with contractual service-level agreements. It may also include facility-related tasks, vendor and occupant interactions, supply inventory, conference-room coordination, and month-end reporting when the Site Manager is absent.

Requirements

• High school diploma or GED required.
• At least 2 years of experience in a related field, such as B2B and/or technical work.
• At least 2 years of customer-facing work experience required.
• Demonstrated proficient knowledge and understanding of technology.
• Ability to facilitate processes tactically.
• Ability to present to a small group.
• Moderate problem-solving skills.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Intermediate written and verbal communication skills.
• Ability to interpret, comprehend, and apply complex material, data, and instructions, and to prepare, provide, and convey diversified information.
• Some physical effort, including walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds.
• Moderate dexterity, including regular use of a calculator, keyboard, and hand tools, and eye/hand coordination.

Nice To Haves

• Previous training experience is strongly preferred.

Responsibilities

• Manage daily operations of a mail room, copy center, or scanning facility, including operation of office equipment.
• May oversee courier services, reception, switchboard operations, shipping and receiving, and mail delivery and processing.
• Assist with job assignments and project scheduling, supervise mandatory break times, and report or escalate facility-related issues to assigned leadership.
• Serve as the on-site point person for customer issues and contract compliance at sites without an assigned Site Manager.
• Train and develop assigned staff, and provide training on workflows and machine operations as needed.
• Handle formal daily contact with the customer.
• Implement and manage RICOH Service Excellence programs.
• Analyze problems with minimum guidance and manage their resolution.
• Understand contractual Service Level Agreements, track progress, and execute and report compliance and performance-improvement measures to customer contacts.
• Assist assigned leadership with recruiting, staffing, and performance management of site personnel.
• Maintain positive internal working relationships through professional communication.
• Supervise use of company materials and supplies to achieve shift profitability in cost of goods.
• Meet quality and deadline standards through effective job scheduling.
• Maintain efficient workflow by holding team members accountable for the quality and efficiency of their work.
• Coordinate with the sales department to resolve pricing and order issues.
• Complete site reports and other paperwork accurately and on time.
• May perform routine functions such as creating and completing work orders, monitoring contractors, conducting inspections, reporting facility issues, and providing support as needed.
• May interact with contracted vendors, facility management, and occupants.
• May reorder office supply inventory and coordinate conference rooms and A/V equipment resources.
• Complete month-end management reports when the Site Manager is absent.
• Assist the assigned AOM/ESM or NOM with training and development of site personnel.
• Place requisitions for site products and supplies using Oracle iProcurement.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED