Assistant Site Manager
Whistle Express Car Wash•Columbus, OH
•$15 - $19
About The Position
The Assistant Site Manager works alongside the Site Manager to support daily site operations, develop team members, deliver a strong customer experience, solve problems, and maintain operational standards. The role is described as a proving ground for future Site Managers, with an emphasis on developing people, taking ownership of outcomes, and driving results.
Requirements
- Prior leadership experience, including having led people and held a team to a standard.
- Ability to take ownership of outcomes and drive results.
- Strong problem-solving and decision-making skills, including diagnosing issues quickly and following through.
- Ability to develop and support other people.
- Comfort working in a fast-paced, physically active, outdoor environment.
Nice To Haves
- Prior management or supervisory experience.
Responsibilities
- Assist with onboarding team members and explaining company values, site procedures, and role expectations.
- Guide and support team members, identify training needs, and coordinate development opportunities.
- Support scheduling and shift management to ensure adequate staffing and a fair workload.
- Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts.
- Welcome customers and answer questions about services, memberships, and promotions.
- Resolve customer concerns promptly and escalate issues to the Site Leader when necessary.
- Promote unlimited wash memberships and other services, and assist with upselling to support sales goals.
- Monitor the site for ways to improve customer experience and provide feedback to the Site Leader.
- Check equipment daily and report issues to the Site Leader.
- Follow safety protocols and help team members maintain safe work practices.
- Assist with routine cleaning and maintenance to uphold quality standards.
- Monitor supply inventory and communicate restocking needs to the Site Leader.
- Support site promotions and marketing initiatives, track sales activity, and share revenue-growth opportunities with the Site Leader.
- Identify operational challenges, suggest practical improvements, and make timely decisions to keep operations running smoothly.
- Collaborate with team members to address challenges and improve site performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
