Assistant Site Manager

Whistle Express Car Wash•Batesville, AR

5d•$15 - $19•Onsite

About The Position

The Assistant Site Manager works alongside the Site Manager to help keep site operations running smoothly. The role focuses on developing and supporting team members, delivering a positive customer experience, solving operational problems, supporting sales, and maintaining site standards. It is described as a development path toward becoming a Site Manager.

Requirements

Experience leading people and holding a team to a standard.
Ability to take ownership of outcomes and drive results.
Problem-solving ability, including diagnosing issues, making decisions confidently, and following through.
Ability to develop and support others.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience is preferred.

Responsibilities

Assist with onboarding new team members and explain company values, site procedures, and role expectations.
Guide and support team members, recognize achievements, encourage collaboration, and address conflicts promptly.
Support scheduling and shift management to ensure adequate staffing and a fair team workload.
Identify training needs and coordinate development opportunities.
Welcome customers and answer questions about services, memberships, and promotions.
Resolve customer concerns promptly and escalate issues to the Site Leader when necessary.
Promote unlimited wash memberships and other services, and assist with upselling to support sales goals.
Monitor customer experience and provide improvement suggestions to the Site Leader.
Check equipment daily, report issues, and support site safety protocols and safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor inventory and communicate restocking needs to the Site Leader.
Identify operational challenges, suggest practical improvements, and make informed decisions to minimize disruptions.
Support site promotions and marketing initiatives, track sales activity, and provide revenue-growth feedback to the Site Leader.
Collaborate with team members to address challenges and improve site performance.