Assistant Site Manager

Whistle Express Car Wash•Wilson, NC

5d•$17 - $21

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly, develop the team, deliver a strong guest experience, solve problems in real time, and uphold operating standards. The position is described as a proving ground for future Site Managers, and many Site Managers have advanced through this role.

Responsibilities

Assist with onboarding new team members and helping them understand company values, site procedures, and role expectations.
Guide and support team members, identify training needs, and coordinate development opportunities.
Support scheduling and shift management to ensure adequate staffing and a fair workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Welcome customers and answer questions about services, memberships, and promotions.
Address customer concerns promptly and escalate issues to the Site Leader when necessary.
Promote unlimited wash memberships and other services to support customer engagement, retention, and sales goals.
Monitor the site for ways to improve the customer experience and share feedback or suggestions with the Site Leader.
Check equipment daily and report issues to the Site Leader.
Follow site safety protocols and help team members maintain safe work practices.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supply inventory and communicate restocking needs to the Site Leader.
Identify operational challenges, suggest practical improvements, and make informed decisions to minimize disruptions.
Support site promotions and marketing initiatives, assist with upselling, and track sales activity.
Collaborate with team members to address challenges and improve site performance.