Assistant General Manager

GAS CITY XPRESS CAR WASH•Marion Township, OH

7d•$18 - $20•Onsite

About The Position

The Assistant General Manager performs the daily operational practices of running the car wash facility and provides excellent customer service. Based on direction from the Site Manager, this role implements workflow procedures, supervises employees in their day-to-day tasks, supports customers in escalated situations, and manages overall workplace workflow. The Assistant General Manager may fill in for the Site Manager (GM) when absent and may be asked to perform other reasonable tasks beyond those listed.

Requirements

High school education level.
Ability to display a courteous and professional attitude.
Excellent customer service skills.
Ability to work flexible hours, including evenings and weekends.
Ability to stand for long periods.
Ability to lift items of moderate weight.
Ability to work outdoors and remain efficient in all weather conditions.
Ability to interact ethically with employees and customers.
Excellent written and oral communication and interpersonal skills.
Ability to handle the physical demands of the job.
Ability to follow directions and correctly implement tasks.
Ability to observe safety precautions in wet, potentially hazardous car wash conditions.

Responsibilities

Schedule and coordinate meetings and conduct employee performance reviews.
Develop good customer relationships and address employee and customer concerns, including handling customer issues and managing conflicts.
Participate in recruitment and dismissal processes.
Resolve workplace problems and develop strategies to improve efficiency and achieve goals.
Manage email and phone correspondence and liaise between managers, customers, and employees.
Provide direction to staff, supervise employees, and assist with tasks as necessary.
Monitor spending patterns and budgets.
Fill in for the Site Manager (GM) during absences; make executive decisions, hold meetings, and provide accountability.
Organize team shift schedules; monitor attendance, tardiness, and time off; assign duties based on employees’ roles and skills; and manage employee requests and transgressions.
Train new and current team members on tasks.
Follow company policies and health, safety, and employment standards.
Balance cash drawers and prepare cash deposits.
Greet customers courteously, explain wash services, and take and process wash payments.
Clean and organize the facility and its supplies and equipment.
Assist customers with the car wash process.
Move or direct cars into the express wash tunnel, point to directional signs, and ensure customers follow directions for neutral, no-brake, and no-steering entry.
Visually inspect vehicles to confirm their condition before they enter the wash area.
Ensure company policies and safety procedures are followed in daily tasks.
Keep vacuums unclogged, empty trash cans, and hang hoses properly.
Respond with urgency to customer, home office, and teammate needs.
Perform other duties as requested.