Site Manager

Whistle Express Car Wash•Reno, NV

10d

About The Position

The Site Manager is the senior on-site leader at Whistle Express, accountable for the people, guest experience, equipment, operating standards, and business results of the site. The role develops Assistant Site Managers, Shift Leads, and Team Members while partnering with the Market Director to ensure the site performs consistently. The Site Manager leads recruitment, training, coaching, performance management, and team development; delivers an exceptional customer experience; manages daily operations and equipment performance; drives sales, membership growth, profitability, and cost control; and enforces safety, compliance, and brand standards. This is a hands-on role in a fast-paced, physically active outdoor environment, with a flexible schedule that includes weekends and holidays.

Requirements

Strong customer service mindset and excellent communication skills.
Demonstrated leadership, teambuilding, and performance management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.

Nice To Haves

Previous site management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.
Prior management experience in car wash, retail, restaurant, service, or field operations.

Responsibilities

Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values.
Conduct ongoing development conversations and prepare team members for future leadership roles.
Ensure staff consistently follow safety, customer service, and operational standards.
Champion a welcoming, service-oriented environment where every customer feels valued.
Resolve escalated customer concerns and coach the team on effective customer engagement.
Lead membership growth strategies through sales coaching, service recommendations, and assistance with customer concerns.
Own daily operational workflow and ensure efficiency, accuracy, and safety.
Maintain equipment reliability through preventive maintenance, repairs, and vendor support.
Ensure the site meets company standards for quality, cleanliness, and throughput.
Analyze operational metrics and implement improvements to increase performance and reduce downtime.
Set and manage site-level sales, membership, labor, and operational targets.
Lead sales initiatives, promotions, and team-wide upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols.
Ensure adherence to company policies, operating procedures, and quality standards.
Address risks, incidents, and equipment failures promptly and effectively.
Conduct regular audits and site inspections to ensure consistency and compliance.