Site Manager

Allied Universal•Michigan City, IN

About The Position

Allied Universal is seeking a Site Manager accountable for the day-to-day operations of an assigned client account. The role oversees security services and personnel, including hiring, training, scheduling, payroll, coaching, performance management, and employee relations. The Site Manager works to build and maintain effective relationships with clients and employees, coordinate support services, resolve operational problems, and meet or exceed financial, operational, contractual, and customer-service goals. The role also oversees schedules, reporting, contract compliance, uniforms, equipment, supplies, vehicles, and site-specific operating procedures. After-hours emergency response may be required. Allied Universal provides a week-long management onboarding course covering management best practices, tools, and guidance.

Requirements

Four-year degree in Criminal Justice, Business Administration, or a related field.
At least two years of business management, operations, or supervisory experience, depending on client size and scope.
Previous contract security, facilities management, military, or law enforcement experience.
Ability to develop and grow customer relationships.
Experience hiring, developing, motivating, and retaining quality staff.
Outstanding interpersonal and communication skills.
Ability to work in a team-oriented management environment and independently.
Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
Ability to work in a team-oriented management environment while maintaining an entrepreneurial attitude.
Valid driver’s license.
Management experience.
Licensing may be required before employment, depending on state and local laws and regulations.

Nice To Haves

Law enforcement or military experience is highly preferred.
Previous payroll, billing, and scheduling experience.

Responsibilities

Supervise day-to-day security operations at an assigned client site.
Manage security officers and site or shift supervisors, including hiring, selection, scheduling, payroll, training, coaching, development, and support.
Ensure the client site receives high-quality security services to protect people and property.
Build and maintain effective relationships with clients and employees.
Coordinate support services to manage the site and meet or exceed financial and operational goals and customer-service expectations.
Ensure required reporting and contract-compliance requirements are met.
Communicate regularly with the client about issues and program matters.
Handle escalated security issues and emergency situations appropriately.
Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
Develop staff through performance management, coaching, counseling, discipline, training, formal evaluations, and recognition.
Address employee grievances with appropriate support and keep personnel records current and accurate.
Communicate policies, company announcements, and job openings through an updated READ file at each site.
Meet contractual scheduled hours while maintaining a minimum of unbilled overtime.
Coordinate or conduct site-specific on-the-job training, client-specific training, and annual refresher training; meet corporate training standards.
Develop and maintain operational procedures, including a valid site-specific OPM and post orders available for emergency reference.
Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
Communicate proactively with the client, hear concerns, provide security and technical expertise and solutions, and ensure customer satisfaction.
Use WinTeam for scheduling, billing, and reports, interpreting report information and taking action for effective business management.
Enforce Allied Universal policies outlined in handbooks, executive memos, and the company portal.
Perform other management responsibilities as determined by leadership.
Provide after-hours emergency response as required.