Site Manager

Waste Pro USA • Concord, NC

9d

About The Position

The Site Manager oversees, coordinates, supervises, plans, administers, trains, and provides logistical support for one or more facilities. The role focuses on the safe and successful collection, transportation, and disposal of residential and commercial solid waste and recyclables, while driving continuous improvement in operations, client service, and employee performance. The Site Manager builds relationships with internal and external clients, maintains business commitments and service level agreements, sets staffing levels to meet seasonal demand, monitors operational metrics, and leads teams to exceed production and performance targets. In partnership with Division/District Managers, the role meets defined objectives, provides timely reporting, and delivers training, coaching, and discipline, escalating issues to leadership as needed.

The position oversees daily transportation, hauling, and support operations; improves operational and customer-service processes; contributes to budgets and financial reviews; investigates incidents and injuries; and supports employee selection, coaching, evaluation, training, and discipline. It also helps establish operational goals, manages resource allocation and equipment utilization, maintains relationships with municipal agencies and community groups, supports safety programs, and monitors regulatory compliance. The Site Manager may need to respond to critical incidents at any time of day or night.

The normal work setting includes office, field, and maintenance facilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Requirements

• Associate's Degree or equivalent experience, with at least 3 years of experience in transportation, construction, and/or waste services.
• At least 5 years of diverse management experience.
• Solid project-management and resource-planning capabilities.
• Ability to lead, direct, and delegate.
• Prior experience and ability to motivate, coach, and counsel effectively.
• Ability to work under pressure, manage multiple projects simultaneously, and meet deadlines.
• Proficiency with computer software applications such as Microsoft Office and Outlook to record, analyze, report, and share information.
• Basic math skills and fluency in speaking, reading, writing, and understanding English.
• Specialized understanding of DOT and OSHA regulations and requirements.
• Experience analyzing processes, summarizing findings, and making recommendations to managers.
• Excellent organizational and time-management skills.
• Strong interpersonal, analytical, written, and verbal communication skills.
• Seasoned understanding of waste-industry concepts, practices, and procedures.
• Demonstrated ability to build rapport with challenging clients.
• Experience preparing and managing budgets and resolving employee-relations issues.
• Ability to manage complex, dynamic situations requiring sound strategic and tactical prioritization and urgency.
• Valid driver's license.
• If holding a CDL, must maintain a DOT Medical Card or be qualified to obtain one as required.

Nice To Haves

• CDL license preferred.

Responsibilities

• Oversee day-to-day transportation, hauling, and support operations, ensuring superior customer service and refuse hauling without contamination of air, land, or water.
• Formulate, manage, and monitor operating metrics; diagnose and improve processes, procedures, operations, and customer-service performance.
• Participate in developing Divisional/District operational budgets and apply best practices for measuring and monitoring them.
• Ensure thorough root-cause investigations of incidents and injuries, and follow up with training, discipline, retraining, and reporting as needed.
• Participate in Operations department reviews, including employee selection, coaching, discipline, performance evaluations, and training.
• Provide input into termination, compensation, bonus eligibility, and promotion decisions.
• Develop short- and long-term goals and action plans with Division/District Managers, the Facility Manager, and the RVP.
• Participate in regular P&L reviews and ensure budgets are met; support appropriate resource allocation, equipment utilization and maintenance, and control of labor and material costs.
• Interact with local city, municipal, and county agencies to strengthen business relationships, promote community involvement, and support customer satisfaction.
• Work with functional groups to resolve employee-relations issues, build rapport, and promote team spirit.
• Assist with developing, implementing, and coordinating divisional or district safety programs; monitor work processes, procedures, and expenses to drive performance and reduce risk.
• Conduct monthly or bi-monthly route observations to verify customer-service standards and compliance with federal, state, and local regulations and contracts.
• Monitor routing information to optimize the use of vehicles, equipment, and personnel, and close daily routes.
• Consult with municipal officials and community groups to foster client relationships and business partnerships.
• Monitor compliance with DOT and OSHA requirements.
• Liaise with HR and Safety Departments to develop and implement technical and non-technical training.
• Oversee operational safety training and mentor field operational supervisors in safety processes.
• Respond to critical incidents at any time of day or night.
• Analyze daily work and seasonal demand to determine staffing levels and task execution.
• Maintain a positive attitude toward leaders, colleagues, direct reports, and customers.
• Attend and participate in assigned corporation-sponsored training courses.
• Keep up to date with current job-appropriate technology used by Waste Pro USA.
• Perform additional duties assigned by the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree