Site Manager

Thoroughbred Express Auto Wash•Charleston, WV

About The Position

The Site Manager leads the team and oversees the store’s daily operations to ensure it operates smoothly and efficiently while delivering exceptional customer service. The role sets a strong example in customer service, sales, and team management, with the objectives of increasing profitability and driving sales growth. The Site Manager maintains positive relationships with customers, vendors, and employees and applies a thorough understanding of sales and inventory management to develop and implement strategies that improve business performance. The position is responsible for recruiting, interviewing, hiring, training, motivating, and managing staff; overseeing daily workflow; setting team expectations and goals; monitoring progress; providing timely feedback and performance evaluations; encouraging collaboration; and addressing conflicts and discipline in accordance with company policy. The Site Manager also oversees sales, customer service, inventory, scheduling, and site cleanliness and maintenance, including preventative maintenance on tunnel equipment and general facilities maintenance. The role requires a strong safety mindset and adherence to protocols.

Requirements

Associate’s degree in business administration or a related field.
At least 3 years of experience in retail management.
Proven track record of achieving sales targets and increasing profitability.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Thorough understanding of sales and inventory management.

Responsibilities

Recruit, interview, hire, and train new staff.
Oversee the site’s daily workflow and store operations, including sales, customer service, inventory management, and employee scheduling.
Develop and implement strategies to increase sales and profitability.
Keep the store clean, organized, and well-maintained.
Train, motivate, and manage sales associates to provide exceptional customer service and achieve sales goals.
Perform preventative maintenance on tunnel equipment and general facilities maintenance.
Maintain positive and professional relationships with customers, vendors, and employees.
Set clear expectations by outlining tasks, goals, and deadlines for team members; check progress and provide constructive feedback.
Encourage collaboration, recognize achievements, and address conflicts promptly.
Provide timely performance evaluations and handle employee discipline and termination in accordance with company policy.
Exemplify a strong safety mindset and adhere strictly to safety protocols.
Perform other duties as assigned.