Site Manager

MAU•Augusta, GA

About The Position

The Site Manager directs the activities of MAU personnel assigned to a customer site and ensures customer key performance indicators are achieved. The role oversees contingent associate HR functions, with emphasis on facility onboarding, payroll, performance counseling, and attendance tracking, to support a positive associate experience and meet customer staffing expectations. The position serves as the primary site contact for communications and policy changes and acts as a liaison between associates and department or section leaders. The Site Manager works in customer facilities that may include administrative areas, manufacturing environments, and warehouses. Conditions may involve process manufacturing equipment, heavy powered industrial vehicles, and spaces that are not air-conditioned, as well as office settings. Travel schedules must be flexible, including overnight travel and trips lasting a week or more. This role may supervise Production Supervisors, Training Specialists, Associate Relations Leaders, Associate Relations Specialists, and Administrative Support. Career progression may include Branch Operations Manager, Outsource Manager, Regional Operations Manager, or other corporate support functions. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma.
At least five years of supervisory experience; preferably in Human Resources or a manufacturing environment.
Strong analytical, math, and reasoning abilities.
Communication proficiency.
Customer/client focus.
Problem-solving and analysis skills.
Excellent communication and presentation skills.
Ethical conduct.
Personal effectiveness and credibility.
Ability to lift 5–20 pounds periodically and 50 pounds occasionally.
Ability to stand or walk for up to 8 hours.
Ability to climb stairs multiple times a day.
Flexibility with travel schedules, including overnight travel and travel for a week or more.

Nice To Haves

Bachelor’s degree.
PHR or SHRM-CP certification.
Lean Greenbelt.
Root cause analysis training.

Responsibilities

Interact daily with department leadership to understand staffing needs and targeted deadlines.
Communicate personnel requests by department, skill level, and target date in an organized manner.
Coordinate onboarding and training for personnel reporting to the facility.
Promote a safe work culture through employee engagement, BBS observations, and participation in site safety events.
Hold personnel accountable for work behavior and ensure MAU Personal Conduct Rules are maintained.
Lead incident investigations, distribute required information, follow employee case management practices, and communicate corrective actions.
Lead other required personnel investigations while maintaining confidentiality.
Ensure employee counseling occurs at the appropriate cadence and that the MAU Open Door Policy is followed.
Ensure direct reports understand their key responsibilities and check their activities for compliance.
Support Leader Standard Work for the Site Manager role and all positions reporting to the Site Manager.
Conduct safety audits using ICI, BBS, and PIT observations.
Implement and manage an associate engagement program and conduct pre-shift meetings.
Track work performance information and ensure safety policies and procedures are followed.
Identify workforce improvement opportunities and initiate corrective actions.
Serve as a liaison between associates and department or section leaders.
Ensure client supervisors are informed of employees who will be absent.
Conduct employee quality reviews.
Complete accident reports and on-site investigations within 24 hours of an accident, and counsel employees verbally and in writing for safety violations.
Observe and report safety concerns or violations.
Verify that each employee working on shift has a time record.
Issue locks, lockers, and uniforms, when applicable, to new employees.
Notify employees when their assignments are ending or have been completed.
Complete required site management reports in a timely manner.
Coordinate and report with client supervisors about workforce issues or possible new requirements.