Site Manager

Whistle Express Car Wash•232 - Tuscarawas, OH

11d

About The Position

The Site Manager is the senior on-site leader responsible for the people, guest experience, equipment, standards, and business results at a Whistle Express site. The role leads the Assistant Site Manager, Shift Leads, and Team Members; develops the team; and partners with the Market Director to ensure the site performs consistently. The Site Manager owns daily operations, customer service, equipment reliability, sales and membership growth, profitability, safety, compliance, and brand standards. The position takes place in a fast-paced, hands-on outdoor environment and requires a flexible schedule, including weekends and holidays.

Requirements

Strong customer service mindset and excellent communication skills.
Demonstrated leadership, teambuilding, and performance management abilities.
Ability to work effectively in a fast-paced, hands-on outdoor environment.
Strong problem-solving and decision-making skills.
Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
Flexible schedule, including weekends and holidays.
Ability to stand for long periods and perform light physical tasks.

Nice To Haves

Previous site management or multi-team leadership experience.
Experience in retail, service, hospitality, or other customer-facing roles.
Mechanical aptitude for overseeing equipment checks and maintenance.
Experience in sales-driven environments or membership programs.
Prior management experience in car wash, retail, restaurant, service, or field operations.

Responsibilities

Recruit, hire, train, coach, and performance manage team members, including the Assistant Site Manager, Shift Leads, and Team Members.
Build and reinforce a positive, growth-minded culture grounded in company values.
Conduct ongoing development conversations and ensure future leaders are prepared for advancement.
Ensure staff consistently follow safety, customer service, and operational standards.
Champion a welcoming, service-oriented customer environment.
Resolve escalated customer concerns and coach the team on customer engagement.
Lead membership growth strategies, including sales coaching, service recommendations, promoting memberships and services, addressing concerns, and assisting customers.
Own daily operational workflow and ensure efficiency, accuracy, and safety.
Manage preventative maintenance, repairs, and vendor support to maintain equipment reliability.
Ensure the site meets company standards for quality, cleanliness, and throughput.
Analyze operational metrics and implement improvements to increase performance and reduce downtime.
Set and manage site-level sales, membership, labor, and operational targets.
Lead sales initiatives, promotions, and team-wide upselling behaviors.
Monitor KPIs and adjust staffing, processes, or workflow to achieve results.
Manage site expenses, inventory, and cost controls.
Enforce health, safety, and environmental protocols.
Ensure adherence to company policies, operating procedures, and quality standards.
Address risks, incidents, and equipment failures promptly and effectively.
Conduct regular audits and site inspections to ensure consistency and compliance.
Develop leaders below the Site Manager and partner with the Market Director.