Manager - Site

CRST The Transportation Solution•Joliet, IL

10d•Onsite

About The Position

The Manager - Site leads operations onsite at a customer location and is accountable for the operational and financial performance of assigned customer accounts. The role oversees daily execution, service delivery, and safety outcomes; owns the onsite customer relationship; and works with internal teams to support compliant, efficient operations and a culture of safety, accountability, and continuous improvement. The position is based in Joliet, Illinois, with a Monday through Friday schedule from 7:00 a.m. to 4:00 p.m. Travel may be required, and flexibility to support operations outside standard business hours is needed as required.

Requirements

High school diploma or equivalent.
Proven experience managing transportation or logistics operations, with responsibility for multiple teams or accounts.
Demonstrated ability to lead, coach, and develop teams in a fast-paced environment.
Strong ability to manage customer relationships, conduct business reviews, and resolve issues effectively.
Understanding of operational budgets, cost control, and margin improvement strategies.

Nice To Haves

Four-year degree or applicable work experience with demonstrated success.
Experience leading a dedicated or customer-specific transportation site.
Proficiency in reviewing KPIs, financial results, and operational data to identify improvements.
Experience standardizing processes or implementing operational best practices.
Proficiency with transportation management systems or related operational tools.

Responsibilities

Lead onsite operations and manage performance, safety, and profitability for one or more customer sites.
Supervise and develop fleet managers, dispatch managers, and support staff.
Serve as the primary onsite contact for assigned customers and lead rate discussions, business reviews, and performance conversations.
Manage site-level budgets, monitor cost drivers, and execute strategies to achieve profitability, utilization, and financial performance goals.
Ensure compliance with Department of Transportation regulations, company policies, and customer standards.
Track operational and financial metrics, analyze results, and implement corrective actions.
Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs.
Identify and implement process improvements to enhance efficiency, service quality, and customer satisfaction.
Support operations outside standard business hours as needed to ensure service continuity and customer satisfaction.
Maintain regular and reliable attendance and perform other duties as assigned.