Site Manager

Western MA•Wilbraham, MA

About The Position

The Site Manager oversees daily operations at an assigned site, ensuring high standards of service delivery for individuals receiving support. Working under the guidance of the Program Coordinator, the Site Manager helps maintain a safe, efficient, and supportive environment. The role includes a 40-hour weekly schedule: Tuesday, Wednesday, and Friday from 12 p.m. to 8 p.m., and Thursday and Saturday from 9 a.m. to 5 p.m. The pay rate is $21.50–$22.50 per hour. New Way is MHA’s residential and community-based program supporting people with acquired brain injuries from trauma, stroke, or serious illness. Through personalized care, meaningful daily routines, supportive homes, and 24/7 nursing, clinical, and therapeutic services, the program helps participants address physical, emotional, and cognitive challenges, build skills and independence, reconnect with their communities, and regain confidence. The Mental Health Association is an equal opportunity employer that celebrates diversity and is committed to an inclusive environment for all employees.

Requirements

Valid driver’s license, reliable vehicle, sufficient automobile insurance, and a safe driving record.
At least 21 years of age.
Ability to pass a background and CORI check.
Comfort providing personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
High school diploma or equivalent (GED, etc.).
At least six months of relevant experience.
Strong commitment to creating a safe, supportive, and empowering environment for participants.

Nice To Haves

Experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities is highly desirable.

Responsibilities

Coordinate staff schedules and maintain adequate staffing ratios to support smooth program operations.
Oversee medication management, including counts, ordering, documentation, and verification.
Manage program finances, including petty cash, money counts, and check requests, with oversight from the Program Coordinator.
Assist with hiring, onboarding, and training new staff members.
Ensure accurate and timely documentation of medications, participant goals, behavioral data, and incident reports.
Schedule and support participant attendance at medical, therapy, and community appointments.
Promote a safe and supportive environment by addressing safety concerns, reporting incidents, and modeling positive engagement with participants.
Communicate with the Program Coordinator and team, participate in meetings and training, and collaborate to achieve program goals.