Site Manager

Friends of Switchpoint Inc•Murray, UT

13d•$54,000 - $57,000•Onsite

About The Position

The Jordan Trail Site Manager oversees the facility’s daily operations and ensures compliance with organizational policies, licensing requirements, contracts, and applicable regulations. The role provides leadership and accountability across site departments, manages budgets and operational resources, supports resident stability and accountability, and promotes quality service delivery. The Site Manager is a primary communication point for site staff, ACT/CARE Teams, county representatives, and community partners, and builds relationships that support residents and facility operations. The position requires active engagement with staff, residents, and community partners to maintain safe, effective, and coordinated facility operations. The Site Manager maintains a consistent daytime schedule and regular onsite presence, remains accessible to staff, and may occasionally adjust their schedule to meet facility needs, support coverage, attend meetings, or coordinate with partners.

Requirements

Bachelor of Science degree in a human services field.
Experience managing operations.
At least 4 years of experience in the human services industry.
At least 3 years of management experience.
Proficiency in Microsoft Office.
Ability to learn new software as needed.
Outstanding problem-solving skills and ability to make quick, sound judgments and decisions.
Excellent communication and customer service skills.

Nice To Haves

Experience serving individuals with mental health issues and very little or no income.
Property or facility management experience; preference is given to candidates with this experience.
Seasoned professional with outstanding management skills and extensive hands-on experience.

Responsibilities

Oversee day-to-day facility operations and ensure compliance with organizational policies, procedures, contracts, DHHS licensing requirements, and other applicable legal and safety requirements.
Safeguard operational quality through internal and external audits, respond to audits, and support continual improvement.
Coordinate with departments and cooperate with other Switchpoint facilities and community partners as needed.
Oversee property departments and work closely with department heads; take accountability for their responsibilities and own resident complaints and issues.
Address resident complaints, report maintenance issues, assist with procurement of operating supplies and equipment, and contract third-party vendors for essential equipment and services.
Provide staff coverage as needed to fill vacancies and perform other facility-related duties assigned by senior management.
Manage the facility budget, review Profit & Loss statements, and monitor department budgets.
Review resident issues with ACT teams and applicable staff, reduce resident turnover, fill vacancies promptly, uphold facility rules and policies, and participate in acquiring new residents with the case management team when required.
Learn and use UHMIS to ensure staff update the system, maintain grant compliance, and run reports as needed.
Attend City and County meetings associated with the facility and maintain relationships with CARE/ACT Teams and other community partners.
Serve as a final decision maker in hiring key staff and provide effective leadership to team members.
Complete weekly and monthly KPI reports for the Pillar Senior Manager of Housing and CEO.
Maintain a consistent daytime schedule and regular onsite presence; remain available to staff and accessible to community partners, ACT/CARE Teams, county representatives, and other stakeholders.
Occasionally adjust the schedule to meet facility needs, support staff coverage, attend meetings, and coordinate with community partners.
Perform other duties as assigned.