Site Manager

SBM Management Services•Getzville, NY

About The Position

The Site Manager directs company programs and implements company policy to ensure compliance with contractual duties between the company and its customer. The role oversees service operations, personnel and routes, site safety and quality, inventory and equipment, budgets and financial reporting, contract administration, and communication with customers, employees, contractors, and other stakeholders. The manager also supervises staff and supports human resource matters. Travel to work locations, customer sites, or company facilities may be necessary, and some travel is required.

Requirements

Bachelor’s degree in business, communications, or a related field from a four-year college or university and 2–5 years of experience, or an equivalent combination of education and experience.
Strong verbal and written communication skills.
Customer service, problem-solving, time management, project management, planning, presentation, interviewing, coaching, and training skills.
Knowledge of Microsoft Office and computer skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the public.
Ability to meet the physical demands of the role, including frequent sitting, talking, or listening, and lifting or moving up to 35 pounds.
May be required to have a valid driver’s license.

Nice To Haves

Bilingual ability.

Responsibilities

Plan and develop work schedules to ensure adequate service; prepare schedules for service personnel and assign personnel to routes.
Inspect and evaluate the establishment’s physical condition for safety, quality, service, and program compliance.
Audit and maintain inventories of supplies and equipment.
Investigate new equipment and promote improved equipment and methods.
Review customer service requests, determine their causes and the type of malfunction, and address them with the manager.
Implement organizational policies and goals.
Analyze and facilitate budget requests and identify potential cost reductions.
Assist in promoting services to develop new markets, increase market share, and improve the company’s competitive position.
Inspect the plant and evaluate the use of space and facilities.
Assist with plans, budgets, and schedules for modifications, including cost estimates, bid sheets, and contracts.
Ensure the site meets budget goals on a sustained basis.
Assist in developing long-range plans, conceptual designs, and capital outlay requirements for program or process improvements.
Coordinate program specifications, proposal and contract requirements, and related documents.
Compile data to prepare estimates.
Maintain and report business financial information, including labor hours, overhead, supplies, expenses, billing, forecasts, and changes.
Maintain a safe work environment for self and employees.
Ensure compliance with local, state, and federal regulations, including FLSA, OSHA, and ADA.
Direct supervisory management engaged in facilities program support.
Act as liaison among the company, customers, clients, employees, and subcontractors.
Maintain contract and contractor status databases.
Review correspondence concerning contractors and respond as appropriate.
Establish and maintain contact with contractors to support smooth contract processes.
Conduct and attend meetings to maintain consistent, real-time communication with customers, clients, and employees.
Assist with human resource concerns and issues.
Interview, hire, plan and assign work, direct employees, conduct performance evaluations, reward and discipline employees, address complaints, and resolve problems.
Ensure employees are properly trained on tasks and safety requirements.
Drive to various work locations, customer sites, or company facilities as needed to perform the job.