Site Manager

Mental Health Association - Western MA•Wilbraham, MA

10d•$21 - $22

About The Position

The Site Manager oversees the daily operations of an assigned site, ensuring high standards of service delivery for individuals receiving support. Working under the guidance of the Program Coordinator, the Site Manager helps maintain a safe, efficient, and supportive environment. The role is with New Ways Services’ Acquired Brain Injury (ABI) Division, a residential and community-based program supporting people with acquired brain injuries through personalized care, daily routines, and services that promote skills, independence, and community connection. The program provides 24/7 support, nursing, clinical, and therapeutic services. The listed shift is Tuesday, Wednesday, and Friday from 12 p.m. to 8 p.m., and Thursday and Saturday from 9 a.m. to 5 p.m., totaling 40 hours per week. Pay is $20.50–$21.50 per hour.

Requirements

High school diploma or equivalent (GED, etc.).
At least six months of relevant experience.
Valid driver’s license, reliable vehicle, sufficient automobile insurance, and a safe driving record.
Must be at least 21 years of age.
Ability to pass a background and CORI check.
Comfort providing personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.
Strong commitment to creating a safe, supportive, and empowering environment for participants.

Nice To Haves

Experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities is highly desirable.

Responsibilities

Coordinate staff schedules and maintain adequate staffing ratios for smooth program operations.
Oversee medication management, including counts, ordering, documentation, and verification.
Manage program finances, including petty cash, money counts, and check requests, with oversight from the Program Coordinator.
Assist with hiring, onboarding, and training new staff members.
Ensure accurate and timely documentation of medications, participant goals, behavioral data, and incident reports.
Schedule and support participant attendance at medical, therapy, and community appointments.
Promote a safe and supportive environment by addressing safety concerns, reporting incidents, and modeling positive engagement with participants.
Communicate with the Program Coordinator and team, participate in meetings and training, and collaborate to achieve program goals.
Provide personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.