Shift Manager - Cartwright
About The Position
Shift Managers are operational leaders responsible for daily business execution. As Manager-on-Duty, the Shift Manager is accountable for onsite culture, team performance, safety, service execution, and the overall guest experience. The role is suited to leaders who thrive in fast-paced environments, enjoy developing people, and seek a pathway into higher-level operational leadership. Shift Managers rotate through defined areas of responsibility to develop leadership, business, and operational skills. The position includes leading shift operations, coaching and developing team members, and upholding safety and brand standards. Rotational focus areas include people and staffing leadership, sales and training leadership, and operations and tunnel leadership.
Requirements
- At least 18 years of age.
- High school diploma or GED.
- At least 1 year of supervisory or leadership experience.
- Demonstrated ability to lead teams, make decisions, and drive results.
- High integrity and professionalism.
- Strong communication and problem-solving skills.
- Ability to motivate, coach, and hold others accountable.
- Comfort working outdoors in all weather conditions.
- Energy, adaptability, and a hands-on leadership style.
Nice To Haves
- Retail, hospitality, or car wash experience.
Responsibilities
- Own daily shift execution, including staffing, business flow, safety, and service standards.
- Serve as Manager-on-Duty and resolve guest and team issues with confidence and discretion.
- Ensure smooth shift transitions through clear communication and follow-through.
- Execute opening and closing procedures and maintain operational readiness.
- Lead, coach, and hold team members accountable to operational standards.
- Provide hands-on coaching and recognize team members.
- Support training completion and promote engagement and accountability.
- Model company values and enforce policies and procedures.
- Identify safety risks proactively and address issues immediately.
- Ensure consistent execution of brand and cleanliness standards.
- Support scheduling, onboarding, attendance tracking, performance documentation, and training compliance.
- Lead team training, coach sales behaviors, support certifications, and identify development gaps.
- Maintain site cleanliness and equipment readiness, coordinate preventive maintenance, and organize the lot.
Benefits
- Medical, dental, and vision coverage.
- Short-term disability, long-term disability, and life insurance options.
- 401(k) eligibility with company match.
- Free unlimited car washes.
- Accrued vacation time.
- Sick time in accordance with state law.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
