Shift Manager

Huddle House • Scottsville, KY

12d

About The Position

The Shift Manager oversees the day-to-day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The role is responsible for restaurant operations when management is not present, providing excellent customer service, and supporting the franchise partner as a strong teammate. This franchise is independently owned and operated; applications and hiring decisions are handled by the franchisee.

Requirements

• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the unit’s normal operation.
• Previous restaurant experience required.

Responsibilities

• Manage each shift and address issues such as tardy employees, customer complaints, and food delivery.
• Complete daily unit-level paperwork, including red book information, shift inventories, and other paperwork necessary to support unit profitability.
• Maintain the highest standards of cleanliness and sanitation in the unit.
• Enforce brand standards, company policies, and procedures.
• Train staff at all levels in unit operations, including POS systems, back-of-house functions, and front-of-house operations.
• Ensure each customer is completely satisfied during their visit.
• Represent the company professionally at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed