Shift Manager

Arby's (AES Restaurants)•Powell, TN

12d

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role carries full accountability for restaurant operations during shifts when other management is not present. The Shift Manager works with the General Manager and Assistant Manager to achieve performance goals related to restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The position also involves using restaurant systems and tools, following government regulations and employment, food safety, and operations policies, and implementing accounting controls.

Requirements

Have a reliable vehicle and valid driver’s license.
Be ServSafe certified or capable of obtaining certification.
Treat and communicate with others respectfully.
Demonstrate coaching and development skills, emotional resilience, patience, and leadership.
Be able to work in a fast-paced environment and think on your feet.
Maintain high standards of integrity and customer satisfaction.
Have skills in P&L management, operations management, restaurant management, and managing food and labor costs.
Be able to work in warm and cold temperatures.
Be able to stand for 8–10 hours.
Be able to lift up to 50 pounds.
Be able to climb ladders for general maintenance.
Be able to bend, squat, twist, pull, and reach.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant effectively across shifts.
Implement restaurant controls, particularly for cash and inventory.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies, and implement accounting controls.