Shift Manager

Taco Bell (Southern Multifoods, Inc.)•Paris, TX

11d

About The Position

The Shift Manager directs and ensures the efficient operation of the front line and kitchen. The role involves preparing orders to customer specifications, providing quick and courteous service, maintaining product quality and cleanliness, and directing employees working on the front line and in the kitchen. The Shift Manager operates kitchen equipment, prioritizes customer needs and work areas, and reports equipment or facility repairs to the Maintenance Department. The work is normally performed under close or general supervision, with assistance available for exceptional problems or duties, and involves frequent customer contact.

Requirements

Some high school courses are preferred.
Be clean, neat, and well groomed.
Have thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
Have good interpersonal communication skills for working with fellow employees and customers.
Have good hearing to communicate with customers and fellow employees and to work the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest.
Be assertive and aggressive while remaining well mannered.
Be able to follow verbal and written instructions and read recipes.
Be able to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Work as a team member and perform duties with minimal disruption to customers or fellow employees.
Be able to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Be able to work as part of a team to support consistent customer satisfaction through quality, service, and cleanliness.
Be able to observe, recognize, make decisions, react quickly, and adjust to different situations.
Be able to set priorities and respond quickly to the needs of customers, the dining room, and the work area.

Nice To Haves

Some high school courses.

Responsibilities

Ensure customer satisfaction through quick, efficient service and quality products.
Provide excellence in quality, service, and cleanliness.
Provide consistent product portions.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate equipment and store operations.
Follow and abide by safety rules, policies, and procedures.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Direct employees operating the front line and kitchen.
Report needed equipment or facility repairs to the Maintenance Department.