Shift Manager

Taco Bell (Southern Multifoods, Inc.)•Saginaw, TX

11d

About The Position

The Shift Manager directs and ensures the efficient operation of the front line and kitchen. The role focuses on providing quick, efficient service and quality products while maintaining excellent quality, service, and cleanliness. The manager directs employees working on the front line and in the kitchen, prioritizes customer needs, and helps create a positive, cooperative atmosphere among employees and customers. The position involves frequent customer contact and is normally performed under close or general supervision, with assistance available for exceptional problems or duties. The Shift Manager must make decisions and adjust quickly to changing situations and customer, dining room, and work-area needs. Working conditions may include extreme temperatures, high noise levels, and busy periods when food or drink breaks may not be possible. Errors may result in employee injuries, dissatisfied customers, lost revenue, or damaged equipment.

Requirements

Some high school courses preferred.
Must be clean, neat, and well groomed.
Must have thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
Must have good interpersonal communication skills to work with fellow employees and customers.
Must have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Must have good vision to observe store dynamics and operate kitchen equipment safely.
Must be honest.
Must be assertive and aggressive, but well mannered.
Must be able to follow verbal and written instructions and read recipes.
Must be able to pay attention to detail, cope with pressure, and remain calm when challenging situations arise.
Must work as a team member and perform job duties with minimal disruption to customers or fellow employees.
Must be able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Must have good manual dexterity to work rapidly and accurately during rush periods.
Must work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
Must be able to observe, recognize, make decisions, react quickly, and adjust to different situations.
Must be able to set priorities and react quickly to the needs of customers, the dining room, and the work area.

Responsibilities

Direct and ensure the efficient operation of the front line and kitchen.
Ensure customer satisfaction by providing quick, efficient service and quality products.
Provide excellence in quality, service, and cleanliness.
Ensure consistent product portions.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all equipment and operations.
Follow and abide by all safety rules, policies, and procedures.
Quickly prepare customers’ orders according to specifications and with the highest possible quality.
Prioritize workload by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Direct employees operating the front line and kitchen.
Report needed equipment or facilities repairs to the Maintenance Department.