Assistant Site Manager

Whistle Express Car Wash•Millington, TN

7d•$15 - $19•Onsite

About The Position

The Assistant Site Manager works alongside the Site Manager to keep site operations running smoothly. The role focuses on developing and supporting the team, delivering a strong customer experience, solving problems in real time, and maintaining operational standards. It is described as a development path toward becoming a Site Manager.

Requirements

Prior experience leading people.
Ability to hold a team to standards and take ownership of outcomes.
Problem-solving ability, including diagnosing issues, making confident decisions, and following through.
Ability to develop and support others.
Comfort working in a fast-paced, physically active, outdoor environment.

Nice To Haves

Prior management or supervisory experience.

Responsibilities

Assist with onboarding team members and ensuring they understand company values, site procedures, and role expectations.
Guide and support team members to help them improve and succeed.
Support scheduling and shift management to maintain adequate staffing and a fair workload.
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
Identify training needs and coordinate development opportunities.
Welcome customers and answer questions about services, memberships, and promotions.
Resolve customer concerns promptly and escalate issues to the Site Leader when necessary.
Promote unlimited wash memberships and other services to support customer engagement, retention, and sales.
Monitor the site for opportunities to improve the customer experience and share feedback with the Site Leader.
Check equipment daily, report issues to the Site Leader, and follow safety protocols.
Assist with routine cleaning and maintenance to uphold quality standards.
Monitor supply inventory and communicate restocking needs to the Site Leader.
Identify operational challenges and suggest improvements to daily operations.
Assist with upselling services or products and support site sales goals.
Support site promotions and marketing initiatives.
Track sales activity and provide feedback on revenue opportunities.
Make timely decisions, suggest practical solutions, and collaborate with team members to address operational challenges.