Manager In Training

GAS CITY XPRESS CAR WASH•Terre Haute, IN

7d•$15 - $17•Onsite

About The Position

The Manager In Training performs the daily operational practices of running a car wash facility and provides excellent customer service. Working under the direction of the Site Manager, this position implements workflow procedures, supervises employees, assists with day-to-day tasks, supports customers in escalated situations, and manages the overall workflow. The role may fill in for the Site Manager (GM) during absences and make decisions, conduct meetings, and hold team members accountable. The position also includes hands-on car wash and facility duties: greeting customers and explaining wash services, processing payments, assisting customers through the wash process, directing vehicles into the express wash tunnel, inspecting vehicles before washing, and keeping the facility and equipment clean and organized. Employees are expected to follow company policies and safety procedures and may be asked to perform other reasonable duties beyond those listed. The posting lists full-time and part-time positions, with a stated pay range of $15.00–$17.00 per hour. The role is based at Tip Top Car Wash Terre Haute in Terre Haute, Indiana; travel is listed as none, and the job shift is listed as any.

Requirements

Ability to display a courteous and professional attitude.
Excellent customer service skills.
Ability to work flexible hours, including evenings and weekends.
Ability to stand for long periods.
Ability to lift items of moderate weight.
Ability to work outdoors efficiently in all weather conditions.
Ability to interact ethically with employees and customers.
Excellent written and oral communication and interpersonal skills.
Ability to handle the physical demands of the job.
Ability to follow directions and correctly implement tasks.
Must observe safety precautions in wet and potentially hazardous car wash conditions.

Responsibilities

Schedule and coordinate meetings.
Conduct employee performance reviews.
Develop good customer relationships.
Participate in recruitment and dismissal processes.
Resolve workplace problems and address employee and customer concerns.
Develop strategies to improve workplace efficiency and achieve goals.
Handle email and phone correspondence.
Liaise between managers, customers, and employees.
Provide direction to staff and supervise employees during day-to-day tasks.
Monitor spending patterns and budget.
Fill in for the Site Manager (GM) when absent; make executive decisions, hold meetings, and provide accountability.
Organize shift schedules for team members.
Monitor attendance, tardiness, and time off.
Assign duties based on employees’ roles and skills; assist with tasks as necessary.
Manage employee requests and transgressions.
Train new and current team members on tasks.
Handle customer issues and manage conflicts.
Follow company policies and health, safety, and employment standards.
Balance cash drawers and prepare cash deposits.
Greet customers courteously and explain available wash services.
Take and process wash payments.
Clean and organize the facility and car wash equipment.
Assist customers with the car wash process.
Move or direct cars into the express wash tunnel and ensure customers follow directions for entering the wash.
Visually inspect vehicles to confirm their condition before sending them into the wash area.
Ensure vacuums are unclogged, trash cans are emptied, and hoses are properly hung.
Respond with urgency to the needs of customers, the home office, and teammates.
Perform other duties as requested.