Business Manager Jobs

About The Position

Requirements

• At least 3 years of progressive hotel sales experience.
• Valid driver’s license in the applicable state.
• Knowledge of and ability to analyze reports.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to maintain confidentiality of information.

Nice To Haves

• Experience with Lighthouse, Amadeus, Marriott MarRFP, and MINT.
• Marriott Consolidated Inventory System (CI) experience.

Responsibilities

• Attend and prepare for daily Highgate Hotel Business Review meetings.
• Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Learn company sales policies and standard operating procedures, and support the sales team’s adherence to them.
• Meet or exceed sales goals and operate within the established sales expense budget.
• Participate in Manager on Duty coverage as scheduled.
• Initiate and follow up on leads, and maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate market trends.
• Maintain local negotiated accounts and develop new accounts.
• Contact existing accounts according to the Account Coverage Program tracing frequencies.
• Meet or exceed sales solicitation call goals assigned by the Area Vice President of Sales & Marketing.
• Invite clients to the hotel for entertainment, lunches, and property tours.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Prepare required reports in a timely manner.
• Apply hotel sales policies and selling techniques, with emphasis on maximizing occupancy and ADR.
• Conduct professional property inspections with clients, presenting the hotel’s features and benefits.
• Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
• Meet and greet onsite contacts.
• Work closely with the brand Global Sales Office.
• Develop networking opportunities through participation in community and professional associations, activities, and events.
• Entertain clients.
• Travel as required.
• Attend required hotel meetings and training.
• Maintain regular attendance, professional appearance and grooming, and compliance with hotel standards and regulations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as needed.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law