Senior Business Product Manager, Lending
About The Position
The Senior Business Product Manager, Lending identifies, defines, and delivers business capabilities that support the commercial lending lifecycle. The role serves as a key liaison among Business, Operations, Technology, Risk, Finance, Accounting, and other cross-functional partners to advance strategic initiatives and operational improvements. Its initial focus is Commercial Servicing, supporting complex products including corporate lending, syndicated lending, specialty finance, equipment finance and leasing, and structured mortgage finance. The scope may expand to other areas of the commercial lending lifecycle, with opportunities to influence product strategy, operational transformation, and capability development. This business-facing role combines commercial lending knowledge with product management, business analysis, and transformation experience. It defines business needs, documents requirements, supports solution delivery, leads testing, and helps ensure successful implementation of strategic initiatives that improve operational efficiency, scalability, controls, and client experience. The role partners with business leaders to identify capability improvements, set priorities and success metrics, support product roadmaps, drive process transformation, assess operational challenges, and shape future-state capabilities and operating models. It gathers and validates requirements, translates business needs into functional requirements, user stories, process flows, and acceptance criteria, and facilitates workshops to align stakeholders. It also leads UAT planning and execution, coordinates testing and defect resolution, partners with Technology and project teams across delivery, supports business readiness and rollout, and monitors outcomes. The position builds stakeholder partnerships, advocates for business needs, and communicates priorities, progress, risks, and outcomes to stakeholders and leadership.
Requirements
- At least 7 years of experience in commercial lending, commercial loan servicing, product management, business analysis, or lending operations, supporting complex commercial lending products.
- Experience supporting products such as corporate lending, syndicated lending, specialty finance, equipment finance or leasing, or structured finance.
- Hands-on experience with FIS Commercial Loan Servicing (CLS) and/or the ACBS platform, including requirements definition, system enhancements, process optimization, testing, and implementation support.
- Demonstrated experience leading cross-functional initiatives involving Business, Operations, Technology, Risk, Finance, and Accounting.
- Experience with requirements gathering, process design, user acceptance testing (UAT), and successful delivery of business and technology solutions.
Nice To Haves
- University degree preferred.
- 7 or more years of role-specific work experience preferred.
Responsibilities
- Identify opportunities to improve commercial lending and servicing capabilities in partnership with business leaders.
- Define business priorities, requirements, and success metrics for strategic initiatives.
- Support the development and execution of product roadmaps aligned with business objectives.
- Drive process improvement and transformation across lending and servicing operations.
- Evaluate operational challenges and recommend solutions that improve efficiency, controls, and scalability.
- Collaborate with cross-functional stakeholders to define future-state business capabilities and operating models.
- Gather, document, and validate business requirements from stakeholders.
- Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
- Facilitate stakeholder workshops and working sessions to align business objectives and solution design.
- Analyze current-state processes and identify opportunities for improvement and standardization.
- Ensure requirements address operational, regulatory, accounting, reporting, and customer needs.
- Lead UAT for new capabilities, enhancements, and system changes; develop test plans, scenarios, and scripts.
- Coordinate business testing and support defect resolution.
- Partner with Technology and project teams through design, development, testing, and implementation.
- Support change management, business readiness, training, and rollout activities.
- Monitor outcomes to ensure delivered solutions meet business objectives and user expectations.
- Build partnerships across Business, Operations, Technology, Risk, Finance, Accounting, Compliance, and other support functions.
- Advocate for business needs throughout delivery and communicate priorities, progress, risks, and outcomes to stakeholders and leadership.
- Facilitate alignment and decision-making across diverse stakeholder groups.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
