Senior Associate, Strategy & Operations, DoorDash for Business (Self Serve Meal Manager)

DoorDash•Los Angeles, NY

About The Position

DoorDash for Business is building a corporate dining and benefits platform that helps companies feed their teams through products and meal programs. The Senior Associate will help grow and operate Self-Serve Meal Manager, a free product that automates recurring meals for teams and offices. The product is self-serve and product-led: customers discover it, sign up, configure a calendar, and decide whether to continue without a sales representative. The role focuses on improving the customer journey across acquisition, activation, and retention. It combines analysis, growth operations, customer support, and product partnership. The successful candidate will identify problems in data, investigate their causes, and drive solutions through to implementation. The role’s scope and ownership are expected to expand as the product scales. The position reports to the Manager, Strategy & Operations for DoorDash for Business and may be performed remotely or in a hybrid arrangement, depending on preference.

Requirements

2–5 years of experience in strategy and operations or growth.
Fluent SQL skills and comfort working with large datasets, finding root causes, and translating complex analysis into clear recommendations.
Experience running growth or conversion experiments and distinguishing meaningful lift from noise.
Comfort with customer-facing work, including writing clear emails, handling frustrated customers, and resolving issues with empathy and ownership.
A product mindset, including the ability to identify patterns across customer issues, assess urgency, and make a case to product partners.
Comfort using AI tools such as Claude, ChatGPT, Cursor, or similar in daily work to automate workflows, analyze data, and support decisions.
Ability to work across analysis, customer conversations, and process building, and to take ownership in ambiguous, early-stage environments.
Clear communication and ability to influence customers, merchants, cross-functional partners, and senior leadership.

Nice To Haves

Experience at a marketplace company, high-growth B2B startup, or early-stage AI company.

Responsibilities

Analyze the self-serve funnel from visitor to sign-up, activation, and repeat ordering; identify drop-off points and run experiments across acquisition channels, onboarding, selection, and promotions to improve conversion and retention.
Write SQL to size problems, segment customers, measure impact, and distinguish meaningful results from noise.
Build dashboards and automated checks to support a growing customer base.
Communicate directly with customers, resolve issues, and proactively contact teams that are stuck, at risk, or have churned.
Identify patterns in individual customer problems and communicate their severity and metric impact to product and engineering teams.
Investigate order defects, including late deliveries, point-of-sale issues, and failed drop-offs; coordinate with merchants, Dashers, and support partners on fixes and track quality metrics.
Build AI-assisted workflows to flag at-risk customers, orders, and merchants, and replace manual analysis and one-off fixes with repeatable processes.
Bring customer, merchant, and order data to product, engineering, and operations partners as clear recommendations.
Own problems end to end, from diagnosis and testing through rollout.