Associate Manager, Logistics, DoorDash for Business
About The Position
DoorDash for Business is building a corporate dining and benefits platform that helps companies feed their teams through products and meal programs. The Associate Manager on the DoorDash for Business Catering team owns the Dasher and delivery experience for catering, ensuring large, high-stakes orders arrive on time, are accurately dropped off and set up, and are handed over as customers expect. This is a hands-on role at the intersection of operations, logistics, and analytics. The Associate Manager investigates delivery issues, forms hypotheses, and runs fast tests to develop and scale effective approaches. The role involves building new logistics processes for catering, including Dasher selection, batching, timing, equipment, and handoff, as well as using AI and automated workflows to identify breakdowns and make analysis and operational fixes repeatable. Findings from delivery operations are translated into product and operational recommendations. The role reports to the Senior Manager, Strategy & Operations for DoorDash for Business and may be performed remotely or in a hybrid arrangement, depending on preference.
Requirements
- 4–6 years of experience in strategy and operations, logistics, management consulting, or a high-growth marketplace environment.
- Track record of owning cross-functional operational problems end-to-end, from diagnosis through testing and rollout.
- Comfort building from scratch in ambiguous, early-stage environments.
- Experience owning partner-team relationships and working closely with Product and Engineering.
- Strong analytical skills, including writing SQL and working fluently with data to identify root causes and develop clear recommendations.
- Fluency with AI tools such as ChatGPT, Cursor, or similar to automate workflows, surface insights, and improve decision-making.
- Clear and influential communication skills, with the ability to tailor messages to Dashers, operators, cross-functional partners, and senior leadership.
- Willingness to work hands-on and investigate operational details directly.
Responsibilities
- Own end-to-end catering delivery quality, including on-time arrival, accurate drop-off and setup, and a clean handoff.
- Develop and test logistics approaches for catering deliveries, including Dasher selection, batching, timing, equipment, and handoff.
- Investigate individual deliveries, speak with Dashers and customers, identify root causes of failures, and turn findings into operational fixes.
- Build automated workflows to identify where catering deliveries break down and use AI to scale analysis and operational processes.
- Translate operational findings into product and operational recommendations to improve catering delivery reliability.
- Own cross-functional operational problems from diagnosis through testing and rollout.
- Manage partner-team relationships and work closely with Product and Engineering.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
- Equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
