Onboarding Partner (Mid-market), DoorDash for Business
About The Position
DoorDash for Business is building benefits and meal solutions for corporate customers, aiming to provide selection, quality, and customer service across business use cases. The Onboarding Partner owns the implementation and launch experience for high-value DoorDash for Business and Catering customers, from Sales handoff through successful launch. The role serves as the customer’s launch quarterback, translating business needs into product configuration, technical setup, and onboarding strategy. The position consults with customers on configuring the DoorDash for Business platform, supports technical integrations such as SSO and SCIM, helps establish user-management solutions such as SFTP, and trains administrators to use the Admin Portal. It also develops strategies to drive employee awareness, enrollment, engagement, and adoption. The work combines customer strategy, technical implementation, and operational execution, partnering with customers, Account Executives, and internal technical and operational teams to resolve problems and prepare customers for long-term success. The role reports to the Manager of Client Success and is part of the Customer Success & Operations team.
Requirements
- At least 2 years of experience in customer onboarding, implementation, customer success, technical support, or a related customer-facing role.
- Experience owning customer projects or implementations end-to-end and managing multiple launches, priorities, dependencies, and deadlines simultaneously.
- Technical curiosity and comfort learning complex products, guiding customers through configuration and integrations, and translating business needs into actionable solutions.
- Strong communication and relationship-building skills, including the ability to lead customer meetings, trainings, and technical or operational discussions while driving accountability.
- Proactive, analytical problem-solving skills, including early risk identification and using data to inform decisions in a fast-moving, evolving environment.
- Fluency with AI and modern productivity tools to work efficiently, improve problem-solving, and increase the quality and scale of work.
Responsibilities
- Own a portfolio of new customer implementations from Sales handoff through successful launch, driving milestones, SLAs, and a strong onboarding experience.
- Translate customer goals and use cases into product configurations and launch plans, and consult on program design and setup.
- Guide technical implementation, including integrations such as SSO and SCIM and user-management solutions such as SFTP.
- Train customer administrators on the Admin Portal and develop communication strategies that support employee enrollment, engagement, and adoption.
- Partner with Account Executives and cross-functional teams to identify risks, resolve blockers, and keep launches on track.
- Use AI, automation, customer insights, and product expertise to solve problems, improve onboarding, and scale and optimize implementation playbooks.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- For salaried roles, flexible paid time off/vacation and 80 hours of paid sick time per year
- For hourly roles, accrued vacation and paid sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
