Onboarding Partner

Cetera • Dallas, TX

1d • $66,000 - $75,000 • Onsite

About The Position

Cetera Financial Group is currently seeking an Onboarding Partner, an individual contributor role within the Integrations Department. This individual will focus on supporting Financial Professionals (FP) who have decided to affiliate with one of the communities within the Cetera ecosystem. This role provides guidance and assistance to a FP by coordinating the regulatory paperwork process (Form U4), conducting internal business reviews to identify any potential roadblocks or issues, update FP information in applicable internal systems, track FP through all phases on the onboarding process while ensuring critical tasks are completed prior to onboarding. This individual will function as the main point of contact at the early stages of the FPs journey and facilitate ongoing calls with FPs and internal partners until their affiliation. Upon affiliation, this individual will facilitate a warm handoff to the Transitions team to ensure service and support continuity.

Requirements

• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Speaking — Talking to others to convey information effectively.
• Time Management — Managing one's own time.
• Oral Comprehension – the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite and CRM systems.

Nice To Haves

• SIE, 7/66 or SIE, 7/63 or 99 (a plus)
• 1-2 years broker/dealer or RIA background (a plus).
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers and Electronics — Knowledge of computer hardware and software, including applications and programming. Knowledge of Salesforce and DocuSign a plus.

Responsibilities

• Collaborate with internal partners and/or Financial Professionals to ensure the onboarding process is managed and areas of concern are addressed timely.
• Collaboration with internal partners to ensure an effective, repeatable experience for the Financial Professional.
• Ensure data integrity within the firm’s internal systems, including Salesforce and L&R.
• Develop relationships with cross-functional partners and communicate with them on a regular basis via phone and email.
• Ensure the status of onboarding progress is accurately represented, kept current and reflects all interactions with Financial Professionals within the firm’s CRM solution, Salesforce.
• Track progress and communicate with Financial Professionals and internal partners throughout the onboarding process.
• Engage with Financial Professionals at a regular cadence as defined within workflows to assist with their questions and needs as they onboard with the firm.
• Work with prospective Financial Professionals to ensure timely and accurate completion of firm agreements, regulatory applications, background checks, and fingerprinting.
• Manage high value Firm/FP onboarding activities until time of affiliation. Serve as backup for other Firm/FP with assets to transition to our platform, as volume dictates.
• Ability to effectively speak to CFG value proposition and future vision.
• Ability to navigate the firm effectively to ensure best practices execution.
• Contribute to process improvement initiatives designed to enhance efficiency, scalability, and the client experience.

Benefits

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed